Research & Insight Officer - Children's Social Care & Targeted Family Help (Internal Applicants Only

PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS 

Organisation: Leicestershire County Council

Work location: County Hall, Glenfield, Leicestershire, LE3 8RA

Salary: £32,070 - £39,165 per annum (pro-rata for part-time) (pay award pending)

Working hours: 37 hours per week

Contract type: Fixed term for 12 months

Closing date: Sunday 26th July 2026

This is a rare and exciting opportunity to work in the Business Intelligence Service of Leicestershire County Council.  We are looking to recruit a skilled Research and Insight Officer to join our successful Children's Social Care and Targeted Family Help Business Intelligence team supporting statutory returns/performance requirements on a fixed term contract.

About the role

Working as part of a large and innovative Business Intelligence Service, liaising closely with colleagues across the council, you will help provide performance and business intelligence support for strategic planning, service delivery and statutory data requirements relating to Children’s Social Care and Targeted Family Help.

We are looking for an enthusiastic individual, ideally educated to degree level (or equivalent experience), with a keen interest in supporting services to use data as evidence for decision making who is able to work under pressure and who is able to build dashboards and demonstrate the ability to decipher, interpret and apply national guidance on statutory performance returns to ensure returns are accurate, auditable and meet required timescales.

Experienced in working with large and complex datasets and presenting analysis using a variety of IT packages, you will have excellent IT skills and proven ability to learn new packages as well as knowledge of relevant specialist software – particular knowledge of Tableau (or similar visualisation packages such as Power BI) and case management systems such as Mosaic, Core+ or Synergy would be an advantage, although training will be provided to the successful candidate.

Your work will involve supporting the provision of high-quality Children’s Social Care and Targeted Family Help data and business intelligence analysis, improving data quality, completing statutory returns and providing expert knowledge and guidance on these aspects of performance management, providing support for Ofsted inspections and supporting senior managers and commissioners to improve services for children and families.

About you

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Be able to demonstrate the ability to build dashboards and decipher, interpret and apply national guidance on children's social care statutory performance returns to ensure returns are accurate, auditable and meet required timescales


• A Degree (or equivalent) level in a relevant subject OR equivalent level of relevant experience


• Excellent IT skills (including in Microsoft packages) as well as good literacy and numeracy skills and demonstrable effective problem-solving skills


• Experience of managing and analysing data from database to dashboard (e.g. producing charts tables, maps, dashboards and use of statistical/analytical techniques including extracting data from systems, understanding database relationships and basic knowledge of data joins) 


• Experience of presenting data and information using a variety of IT packages and knowledge of specialist software that underpins the team's work areas - particular knowledge of Tableau (or similar visualisation packages such as Power BI) would be an advantage as would be the ability to learn new packages


• Care and concern for the accuracy of information and evidence of attention to detail in working methods


• Good presentation, written and verbal communication skills, good interpersonal skills and good organisational skills with the ability to work as part of a team as well as on your own initiative (including some working from home)

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents.  You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. 

For more information or an informal discussion, please contact:

Paula Forster, Team Leader, Children and Families Business Intelligence

Telephone: 0116 305 7382

Email: [email protected]

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. 

By applying for this post, you agree to our Terms and Conditions.