Reservations, Bookings & Events co-ordinator - Retreat Centre

West Lexham Retreat Centre is the one of the UK’s most innovative retreat centres. Currently we focus on hiring our events rooms and barn/cottage bedrooms for retreats, away days, festival weddings and our treehouses and bell tents for holidays. We have 22 acres with a boating lake, river, swimming pool, tennis court, and both formal and wild gardens. We are run on social enterprise principles, renewable energy, built on upcycled materials with top design as a key USP.

We are about to start major game changing project, building a large kitchen garden to supply food for our new restaurant/cafe. This new building will include a library, reception, shop, outside amphitheatre, offices and staff room. We are also putting in a gym, sauna, hot tub and treatment rooms.

We are gearing up to provide educational courses, to become a 'content and ethos' based destination. We will curate content such as short courses, yoga & meditation, talks and kids’ activities.

The role

As Reservations and Events Co-ordinator, you will be:

• The first point of contact on the telephone and email.
• Converting enquiries from holiday makers, retreat leaders, wedding couples and businesses.
• Juggling the various bookings and fit them together optimally to maximise revenue.
• Selling the place to guests and bringing it alive on show-rounds.
• Helping with pricing and developing event packages.
• Answer post sale customer questions and managing the relationship smoothly before, during and after the event.

The person

In this largely office based role, we would love to see someone who is:

• A fantastic communicator and upbeat and engaging.
• Experienced in sales and customer relations.
• Commercially savvy and a good negotiator.
• Charming and clear on the phone and email.
• Handles the pressure of everyday deadlines.
• Has the ability to work swiftly but very accurately.
• Represents our values and ethos.
• Very thorough with precise attention to detail.
• Knowledge of CRM systems and how to get the best out of them.
• An admin ninja.

Salary and Benefits:

For the right individual, we are offering a generous salary (dependent on previous experience). In return you will be supported by a strong and passionate team of individuals.

If you want to play a key role in the business and join us on the exciting journey we are embarking on, then please apply today.