Reservations Consultant - c£28k + bonus - Poole

Are you passionate about delivering exceptional customer experiences in the luxury hospitality industry? Our client is a leading service provider in the corporate and leisure property market. Due to expansion there is an exciting opportunity for a dedicated Reservations Consultant to join the friendly team. Our client prides themselves on offering unparalleled luxury and personalised service to their clientele

As a Reservations Consultant, you will be the cornerstone of our guest experience, handling inquiries, reservations, and ensuring seamless guest interactions. Your expertise will contribute to maintaining our high standards of service and guest satisfaction.

Key Responsibilities:

• Manage reservations and bookings with meticulous attention to detail.
• Provide personalised recommendations and information to guests.
• Coordinate with team members to ensure guest preferences are met.
• Handle inquiries via phone, email, and online platforms promptly and professionally.
• Uphold confidentiality and discretion with guest information.

Requirements:

• Proven experience in reservations, preferably in luxury hospitality.
• Exceptional communication and interpersonal skills.
• Strong organisational abilities with a keen eye for detail.
• Ability to thrive in a fast-paced, customer-focused environment.
• Able to work a flexible work pattern including some weekend work

Benefits:

• Competitive compensation package.
• Opportunities for career growth and development.
• Access to exclusive training and professional development programs.