Reservations & Events Manager

…EAT MUSIC DRINK ART…

We are looking for an experienced Reservations & Events Manager. Working knowledge of 7Rooms is a must.

Work conditions

The Role is based on 40 hours over 5 days, with occasional Saturdays and occasional bank holiday work. The role working days will change to Monday to Friday in the near future. presence during special events might be required (Press events, Concierge events)

The role

As a Reservations & Events Manager, you will be responsible for the Reservations team (3 team members) who are handling external calls and emails, taking reservations and ensuring the best possible experience is given to all our guests right from the start. You will also be dealing with events inquiries and liaising with the Director of Operations in the planning of such events.

The ideal candidate must have excellent command of English (written and verbal), excellent customer service and selling skills as well as a proven track record of training and maintaining high standards and high spirits in a team.
Previous experience in a busy Restaurant Reservations environment is essential, a bubbly personality and exceptional communication skills are also a requirement. London concierge and third party booking sites (reservations and events) knowledge would also be beneficial.

This role is ideal for individuals who are passionate about guests experience and has a view on operational marketing that can better the reservations and events. The role is suitable for an experienced Reservations Manager or Assistant Manager looking to progress.

Tempting benefits and perks:

Automatic Salary increases
Additional paid holiday per year of service (starting at 29 days per year)
Paid birtholiday (additional holiday on your birthday)
50% Discounted rates in our various outlets
Employee assistance helpline

What is sketch?

sketch is a complex and unique site; each of our five outlets are designed by some of the world’s top interior designers. Conceived by restaurateur Mourad Mazouz, it is ranging from famous vibrant bars with DJs to a luxury cocktail lounge; from a casual day café to a 3 Michelin star Lecture Room & Library restaurant, and of course its famous pink velvet Gallery and enchanted forest Glade restaurants!
Masterchef Pierre Gagnaire created all the sensational menus to fit what was once the headquarters of the suffragettes and Christian Dior.
Since our doors opened in 2002, sketch has attracted unprecedented media attention for its myriad of food, drink and entertainment, not forgetting our Instagram famous pod toilets.
sketch’s culture is dynamic, innovative and ambitious, we are a growing team where all staff and guests are treated with equal importance.
Do you have what it takes? Click and apply!
For more information, please visit our website at https://www.sketch.london/
Job Types: Full-time, Permanent

Pay: From £39,000.00 per year