Reservations Supervisor

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

An amazing opportunity has arisen to join the Sofitel London St James Team as a Reservations Supervisor. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail, and possess excellent communication skills, we invite you to apply for this exciting opportunity.

Responsibilities:

- Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries.

- Oversee the day-to-day operations of the reservations department, including managing room availability, rates, and special requests.

- Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery.

- Interact with guests to assist with reservation inquiries, provide information about the hotel's offerings, and resolve any issues or concerns promptly.

- Work closely with other departments, such as Front Office and Sales, to optimise room inventory, maximise revenue, and enhance the overall guest experience.

- Generate and analyse reservation reports to identify trends, monitor performance, and implement strategies for improvement.

- Entitlement to work in the UK is mandatory for this position.

- Being fluent in French is a strong skill for this role.

- Technical knowledge of hotel booking systems, including Opera.

- Excellent communication and interpersonal skills.

- A high standard of personal presentation with confident, professional and welcoming personality.

- Proven track record of delivering exceptional customer service.

- Attention to detail and a commitment to maintaining high standards.

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, Financial Incentives and a Loyalty bonus of £1.300 per year.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Make a Difference with Corporate Social Responsibility and be a part of positive change.
• Social Events and Activities.

And that's just the beginning! Join us and let your professional journey be an unforgettable adventure!

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com