Residence Manager

Residence Manager

Are you an energetic, organised and resilient manager who enjoys being at the heart of a busy operation?

We’re looking for a hands-on Residence Manager to lead our frontline teams and help deliver an excellent experience for our student residents.

This is a varied, fast-paced role where no two days are the same. You’ll be visible across the operation, leading from the front, solving problems, managing competing priorities and making sure things get done.

What you’ll be doing

• Leading, motivating and developing Front of House and cleaning teams.
• Managing the day-to-day operation of our residences.
• Delivering excellent customer service and resolving resident enquiries and complaints.
• Coordinating cleaning, maintenance, contractors and operational resources.
• Planning key activities including student arrivals, departures, room checks and summer operations.
• Maintaining high standards of presentation, safety, security and compliance.
• Building strong relationships with residents, colleagues, University teams and contractors.
• Identifying improvements and taking ownership of issues through to resolution.

What we’re looking for

You’ll be someone who:

• Has strong organisational skills and can confidently manage multiple priorities.
• Brings energy, pace and enthusiasm to a busy operational environment.
• Is resilient and calm under pressure when challenges arise.
• Enjoys being hands-on, visible and involved with their team.
• Is passionate about delivering excellent customer service.
• Can lead, motivate and develop people.
• Takes ownership, makes decisions and follows things through.
• Is comfortable adapting when priorities change.

Experience within student accommodation, facilities management, hospitality, residential services or another busy customer-facing operation would be advantageous.

What we offer

You’ll join a friendly team where you can make a genuine difference to both our residents and the people you lead.

Our benefits include 25 days’ holiday plus bank holidays, pension, life assurance, enhanced family leave, training and development, two paid volunteering or personal development days, and a cycle to work scheme.

If you’re looking for an operational management role where you can lead from the front, take ownership and make things happen, we’d love to hear from you.

Offers of employment are subject to satisfactory employment referencing and, where applicable, additional vetting including a basic DBS check. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.