Resident Engagement Team Leader

Resident Engagement Team Leader required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement, managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be £40,777.

Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver engagement with residents. Social housing knowledge is beneficial, however engagement, conflict resolution and the genuine ability to turn a negative situation into a positive, finding alternatives for residents is far more valuable.

Duties:

Lead Stop Social Housing Stigma Campaign
Develop and report resident engagement outcomes
Organise a large annual event, gathering resident feedback to drive service improvements
Develop meaningful performance metrics reported by residents to monitor and guide service improvements
Conduct data analysis based on resident feedback, identifying trends and opportunities to enhance and inform decisions
Oversee resident engagement events and activities to include the planning and delivery of engagement events and activities across housing stock, including general needs, sheltered, and temporary accommodations
Develop and implement strategies to engage underrepresented resident groups
Line-manage Resident Engagement Officers and Assistants
Provide residents with transparent information on organisation performance, empowering them to challenge, scrutinise, and influence service improvements in line with the Consumer Standards
Coordinate with the communications team to promote resident engagement activities through social media and other channels, ensuring effective outreach and participationBenefits:

£40,777 annum
PensionExperience required:

Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights
Experience supervising, developing and motivating a team
Experience setting and monitoring performance targets
Experience delivering employee training
Self-motivated, pro-active, empathetic, resilient, creative
Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasksDesirable experience:

Experience delivering resident training
Comprehensive understanding and experience of local authority, social housing resident engagement services
Experience working in social housing resident engagement services
An understanding of national resident empowerment and engagement and housing policy and practicePlease bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website
Only candidates based in UK and eligible to work in UK are allowed