Resident Liaison Officer

Help turn sustainability plans into real improvements in people’s homes. Join us as a Resident Liaison Officer (Retrofit) and play a key role in delivering retrofit programmes while supporting residents every step of the way.

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Outline of key responsibilities...

• Serve as the main point of contact for residents, prioritising their needs and addressing concerns throughout the delivery of site works
• Foster a safe, secure, and positive living environment while working closely with site staff to minimise disruption
• Communicate proactively and plan meticulously to ensure scheduled access to residents’ homes, building trust and delivering a seamless, customer-focused experience
• Set up, manage, and maintain the Resident Liaison Service across multiple sites
• Attend regular client and tenant meetings to ensure the highest level of customer service is consistently delivered
• Maintain and update programmed works, enabling clear collaboration across teams
• Maintain a structured complaints process and resolve resident concerns efficiently and proactively

We are looking for someone who has...

• Strong communication and stakeholder management skills
• Close attention to detail
• Ability to analyse and process data
• Proficiency in MS Office packages, including Excel, Word and PowerPoint
• Excellent customer service experience
• Full UK valid driving licence and access to your own vehicle

In return, we are offering...

• An annual salary of £29,510.95 plus a car allowance of £1,545 per annum
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension – between 7% - 12% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.