Resident Liaison Officer

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Birkenhead, Liverpool. This is a retrofit scheme including Solar PV, Air Source Heat Pumps, Ventilation etc.

The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor.

Duties include:

Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

The salary is £28-30k plus 3k car allowance and mileage plus other benefits.

To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed)

Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion
Only candidates based in UK and eligible to work in UK are allowed