Resident Liaison Officer

Resident Liaison Officer – Kitchens & Bathrooms

* Location: East London

* Contract: L&Q - Kitchen and Bathrooms

* Salary: Up to £34,000 + £4,800 Car Allowance + Fully Expensed Fuel Card

A leading planned maintenance contractor is looking for an experienced Resident Liaison Officer to join their team delivering a kitchen and bathroom refurbishment programme for L&Q across East London.

The Role

* Act as the main point of contact for residents throughout the works.

* Carry out resident visits and provide updates on programmes and access.

* Manage resident queries, concerns and complaints.

* Arrange and maintain access to properties.

* Liaise with site teams, subcontractors and the client.

* Support residents throughout the refurbishment process and minimise disruption.

* Maintain accurate records and help ensure high levels of resident satisfaction.

About You

* Previous RLO experience within planned maintenance, social housing or refurbishment.

* Kitchen and bathroom experience is desirable.

* Excellent communication and relationship-building skills.

* Confident dealing with residents and challenging situations.

* Organised, professional and proactive.

* Full UK driving licence required.

Package

* Up to £34,000 salary

* £4,800 car allowance

* Fully expensed fuel card

* Long-term L&Q contract in East London

Apply now to find out more about this opportunity
Only candidates based in UK and eligible to work in UK are allowed