Resident Service Associate

Resident Service Associate
Location: Central London
Salary: £27,000 – £30,000 per annum (depending on experience)
Hours: Full-time, shift-based
Contract Type: Permanent

Hyperion Partners are delighted to be working on behalf of a prestigious client to recruit a polished and service-driven Resident Service Associate for a luxury residential development in Central London. This is a fantastic opportunity to join a professional, high-performing team in a building renowned for its exceptional standards and first-class resident experience.

As a Resident Service Associate, you will play a central role in delivering a warm, welcoming, and responsive service to all residents and their guests. Acting as the go-to person for a variety of requests, you will be a visible and approachable presence in the building, supporting the wider concierge and operations team to ensure seamless day-to-day service delivery.

• Provide an outstanding, front-facing service to residents and visitors

• Handle a wide range of enquiries, requests, and minor maintenance issues with efficiency and professionalism

• Support the delivery of resident events, lifestyle services, and on-site amenities

• Manage and log parcels, post, and keys accurately and securely

• Monitor shared spaces, ensuring they remain clean, tidy, and welcoming

• Liaise with facilities and maintenance teams to report and follow up on building issues

• Uphold high levels of discretion and confidentiality at all times

• Experience in a residential, hospitality, or customer service environment is highly desirable

• Friendly, approachable, and confident in dealing with a wide range of people

• Strong organisational skills and excellent attention to detail

• A genuine passion for delivering outstanding service

• Able to remain calm under pressure and handle situations with diplomacy

• Presentable, professional, and comfortable working as part of a team

• Tech-savvy with basic IT skills; knowledge of property management systems is an advantage