Resident Services

Resident Services Admin
Birmingham
£27,000

A major BTR Business is seeking a talented Resident Services Administrator to join our dynamic team in Birmingham This is a permanent role with a competitive salary of £27,000 per annum. As a Resident Services Admin you will be a pivotal member of our front-of-house team, ensuring that our residents receive an exceptional service and that the building is maintained and managed efficiently

Key Highlights:

• Be a part of a growing, award-winning property company that is leading the way in the UK private rented and build-to-rent sectors.
• Contribute to creating vibrant communities and enriching the lives of our residents by providing high-quality homes and exceptional service.
• Enjoy a diverse range of responsibilities and the opportunity to make a positive impact on the local community.

Preferred Requirements:

• Deliver the customer service strategy and standards, ensuring high-quality resident services and increasing resident satisfaction.
• Work closely with company-wide colleagues to provide excellent customer service, encourage resident engagement, and promote the brand.
• Carry out a range of front-line services, including meet and greet, reception, parcel handling, inspections, lettings viewings, and ad-hoc tasks.
• Ensure the delivery of high-quality services, including front and back-of-house functions, amenity space management, voids and unit management, tenancy, income management, and tenant involvement.
• Demonstrate a strong awareness of health and safety requirements on-site and the ability to implement them when required.

Preferred Qualifications:

• Previous experience working in organisations providing market rental properties, travel and tourism, or hospitality is essential.
• Strong written and verbal English skills, with the ability to communicate effectively with residents and colleagues

Disclaimer
Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role