Resident Services Assistant

Resident Services Assistant - Leeds - £29,300 + 10% discretionary end of year bonus

My client, a globally established Real Estate Agency, are currently seeking a number of Resident Services Assistant provide onsite lettings and property services to an exciting BTR development compromising 331 apartments in SoYo, Leeds.

You will be point of contact, responsible for the for the delivery of a first-class customer experience along with the team who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.

This is a fantastic opportunity to join a development with a friendly, fun, and family feel environment situated in the heart of Leeds' newest vibrant and forward-thinking cultural district.

Key Responsibilities

• Provide first class customer service to residents, being the first point of for all residents and visitors
• Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
• Organising and hosting monthly residents' events and initiatives, to enhance the community feel of the scheme.
• Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
• Management of amenity space hiring
• Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
• Completing all applicant vetting
• Ensuring marketing portals remain up to date at all times
• Organising and running tenant services via third parties and in-house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Carrying out mid-term inspections
• Arrears chasing and reporting
• Work alongside the Resident Services Manager to ensure H&S statutory requirements are meet across the development

Skills and experience required:

• Proven experience within the property industry within BTR, Student Accommodation, Residential Lettings or Property Management OR within the hospitality industry would be ideal.
• Strong Customer Service background
• Outgoing, warm and friendly personality with a positive attitude
• Ability to think on their feet and make considered decisions with a common-sense approach
• Organised, meticulous and tenacious
• Excellent written and spoken communication
• IT literate and Social Media savvy

Salary: £29,300 + 10% discretionary yearend bonus
Hours: 8 hour shift between 8am and 8pm - shifts are 8am to 5pm or 11am to 8pm, 5 out of 7 days

For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

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