Resident Support Assistant

• Aware of cultural and individual differences in all interactions and service areas.
• Demonstrate interest, care and attention.
• Create a positive impression.
• Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
• Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
• Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
• Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.

Working with others

Other Skills & Qualifications

Essential

• Confident with IT and using standard office programs including word, outlook/email, system folders etc
• Understanding of basic food preparation and cleaning techniques
• An understanding and appreciation of older people in a care setting and the issues that may affect them
• Knowledge of basic health and safety rules
• Knowledge of customer service principles

Desirable

• Level 1 or 2 in Food Hygiene (or equivalent)
• Level 2 in Healthcare Cleaning (or equivalent)
• General level of education (GCSE or equivalent)
• Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
• Working experience in a care setting
• Knowledge of safe moving and handling techniques

Additional information

• Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy.
• This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
• This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.