Residential Facilities Manager

MCR Property Group is a leading independent real estate investment and development company, operating nationally with offices in London, Manchester, Birmingham, and Glasgow. Our primary focus lies in developing new build and conversion residential and industrial projects and managing a diverse portfolio covering every asset class, which includes around 7,500 residential plots and commercial/industrial assets exceeding £2 billion in value.

The Residential Facilities Manager is responsible for the efficient management of day-to-day operations and maintenance of a residential property or portfolio. This role ensures that the buildings, amenities, and services are safe, well-maintained, and meet the needs of residents. The manager leads maintenance teams, coordinates vendor services, and plays a key role in delivering a positive living experience. As part of the role you will be required to travel between multiple sits in High Wycombe, Aylesbury, Luton, Swindon, Bristol and Coventry.

Key Responsibilities:

1. Property Maintenance & Operations

• Oversee preventative and reactive maintenance for all residential units and common areas.
• Manage building systems such as HVAC, plumbing, electrical, elevators, and fire safety.
• Ensure compliance with health, safety, and building regulations.

2. Team Leadership

• Supervise on-site maintenance staff, cleaners, and porters.
• Schedule shifts and assign daily tasks to ensure smooth operations.
• Provide training and development to ensure high performance and safety compliance.

3. Resident Relations

• Respond promptly to resident service requests, complaints, and emergencies.
• Ensure move-in/move-out procedures are efficient and apartments are ready.
• Maintain excellent communication with residents to support satisfaction and retention.

4. Budgeting & Vendor Management

• Manage maintenance and facilities budgets effectively.
• Source and oversee contractors for specialist repairs, landscaping, security, and cleaning services.
• Approve maintenance-related purchases and invoices.

5. Compliance & Risk Management

• Conduct regular property inspections and audits.
• Maintain documentation for regulatory compliance (e.g., fire safety, gas certificates, legionella testing).
• Ensure the property is secure and emergency protocols are in place.

6. Asset & Inventory Management

• Track building assets and service records.
• Manage inventory of maintenance supplies and tools.

Key Skills & Competencies:

• Strong facilities or property management experience
• Knowledge of building systems and maintenance practices
• Leadership and team coordination skills
• Excellent problem-solving and decision-making abilities
• Strong interpersonal and customer service skills
• Familiarity with building safety regulations and compliance standards

Qualifications:

• High school diploma or equivalent (bachelor’s degree preferred)
• Relevant certifications (e.g., CFM, NEBOSH, HVAC, electrical or plumbing qualifications)
• 3–5 years of experience in facilities or property management
• Proficiency with property management or CAFM software is a plus

Working Conditions:

• Based on-site at residential property or properties
• May involve on-call availability for emergency maintenance
• Occasional weekend or evening work may be required

MCR Benefits

• 22 days holiday plus bank holidays, increasing by 1 with every completed year to a maximum 25 days
• Your Birthday off