Residential Manager

­Job title: Residential Manager 
Department: Management Surveying

LOCATION: MARBLE ARCH, LONDON  (Hybrid – 4 days in office)             

REPORTING TO: HEAD OF SURVEYING

TYPE OF CONTRACT: PERMANENT

PLACES, PEOPLE, PREFER

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.

We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.

Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow.

We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!

In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!

THE ROLE

As a Residential Manager within the Property Management - Surveying team you will be responsible for designated properties and tasks across our residential portfolio as reasonably requested and undertaking all tasks proactively and diligently.

Tasks to include managing residential agents, overseeing the co-ordination/review of property reports, maintaining accurate records, liaising professionally with all occupiers, consultants and overseeing the management of rents/arrears, rates, insurance, service charges, landlord works/costs and supporting on all L&T matters.

WHAT YOU’LL DO

• Co – ordinating and preparing management reports, maintaining tenancy schedules and other reporting requirements as may arise from time to time.


• Ensuring property management systems and property records are maintained and accurate.


• Managing residential agents


• Inspecting properties, overseeing defects, residential refurbishment programmes and implementation of Landlord works.


• Dealing with AST renewals and assignment of apartments.


• Overseeing the payment of utilities and rates and other non-recoverable costs.


• Managing arrears and payments due - supporting accounting colleagues as appropriate.


• Assisting as required with service charge budgets approvals and reconciliations.


• Overseeing preparation and works associated with EPC’s.


• Managing processes associated with the property management functions.


• Ensuring compliance with BL policies and best practices.


• Providing any reasonably requested support to other retail team members, particularly in relation to holiday cover and ad-hoc tasks that may arise from time to time.

ABOUT YOU

Skills:

• Highly customer focused.


• Excellent organisational, written, and verbal communication skills.


• Able to self-manage and prioritise own workload, but ready to ask colleagues for advice or support tackling new or different areas.


• Able to accept and act on feedback.


• Flexibility – able to deal with different levels of workload.


• Ability to take initiative and make suggestions for improvement.


• Good IT Skills – Word Excel, PowerPoint.


• Numerate with business acumen.

Experience:

• Previous experience in residential block and AST property management is essential.


• Previous experience in managing mixed use developments.


• Experience interpreting leases would be an advantage.


• Experience in dealing with service charges.


• Understanding of rating and utilities and dealing with suppliers

OUR SHARED VALUES
our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website.

Bring your whole self

Listen & Understand

Smarter together

Build for the future

Deliver at pacE

A REWARDING PLACE TO BE

Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here.

OUR RECRUITMENT PROCESS

If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.

Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.