Residential Property Legal Assistant

• Location: Portsmouth
• Job Type: Full-time
• Salary: Dependant on experience

We are seeking a dedicated Legal Secretary/Assistant to join our team, committed to delivering exceptional service to every client, every time. This role requires a professional, client-first approach and a high degree of self-management and initiative. You will work primarily with a Residential Property Lawyer, supporting the delivery of client services including sales, purchases, remortgages, and transfers of equity.

• Manage client work effectively and efficiently as allocated, in accordance with company procedures and quality standards.
• Maintain regular communication with clients, handling enquiries with empathy and professionalism.
• Assist in the preparation and drafting of legal documents under supervision, including Contracts, Transfers, and related correspondence.
• Facilitate client onboarding processes, including issuing Letters of Engagement, Terms of Business, Privacy Notices, and managing ID and source of funds verification.
• Attend client meetings, providing administrative and practical support.
• Open, maintain, and organise client files using the DPS case management system, ensuring compliance with all relevant regulations and internal policies.
• Draft attendance notes and client communications, ensuring accurate and professional record-keeping.
• Communicate effectively with third parties such as HM Land Registry, banks, estate agents, mortgage brokers, and search providers.
• Monitor deadlines and matter progression to ensure service delivery meets client and regulatory expectations.
• Contribute to maintaining an efficient, paper-lite, and compliant office environment.

• Minimum of 1 year of previous legal experience in a comparable role.
• Proficient in using DPS case management system or similar.
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to handle client interactions with empathy and professionalism.
• Knowledge of Solicitors Regulation Authority rules, GDPR, Anti-Money Laundering obligations, and internal compliance policies.

• Passion for delivering excellent client service.
• Effective relationship-building skills, with a focus on understanding and meeting client needs.
• Proactive in seeking feedback and identifying improvement opportunities.
• Committed to lifelong learning and innovation, actively engaging in development activities.
• Promotes a positive, people-centric culture, respecting diversity and operating with integrity.
• Understands the bigger picture, aligning actions with team and organisational goals.

To apply for the Legal Secretary/Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.