Residential Support Worker

New Era Residence is a growing, values-led care provider supporting young people and adults aged 17 to 25 with mental health needs, learning disabilities and/or autism in residential settings. Our services are registered with the Care Quality Commission and are built around person-centred, strengths-based practice.

We are committed to helping people live meaningful, independent and fulfilling lives within their communities. Our approach is proactive, therapeutic and preventative, with a strong focus on Positive Behaviour Support (PBS), risk reduction and wellbeing.

Our Values

All staff are expected to work in line with our core values, reflecting the CQC’s Key Lines of Enquiry (KLOEs):

* Person-centred care – people are at the heart of every decision; Proactive and preventative support – reducing risk and avoiding crisis; Dignity, respect and inclusion

* Partnership working with families, professionals and the wider community; Continuous improvement and learning

Role Purpose

As a Residential Support Worker, you will provide safe, effective, responsive and person-centred support to residents in line with CQC regulations, individual care plans and organisational policies.

You will support residents with mental health conditions, learning disabilities and/or autism to develop independence, life skills, emotional wellbeing and positive outcomes.

You will:

* Promote independence, choice, control, dignity and inclusion; Support residents to achieve personalised outcomes; Reduce risks and promote positive behaviour

* Build positive and professional relationships with residents; Maintain accurate care records using Nourish

Key Responsibilities

* Provide day-to-day support in line with care plans, risk assessments and PBS plans; Support residents with personal care where required, maintaining dignity and respect

* Encourage access to education, employment, training, leisure and community activities; Support development of life skills including cooking, cleaning, budgeting, shopping and attending appointments

* Encourage residents to make informed choices and develop greater independence; Maintain appropriate professional boundaries

* Participate in handovers, staff meetings and effective team communication; Follow organisational policies, procedures and management instructions and work collaboratively with colleagues to provide consistent and continuous support; Attend supervision, training and other relevant meetings

Positive Behaviour Support & Wellbeing

* Use proactive strategies to prevent distress, reduce risk and promote emotional regulation; Respond calmly and professionally to incidents, behaviours of concern and crisis situations

* Follow agreed de-escalation techniques and restrictive practice guidance where applicable; Support residents to develop coping strategies and positive ways of managing emotions and behaviours

* Recognise and report changes in presentation, behaviour or wellbeing; Contribute to behaviour monitoring and reviews to support continuous improvement

Safeguarding, Risk & Compliance

* Recognise, respond to and report safeguarding concerns in line with local authority and organisational procedures; Promote openness, whistleblowing and professional curiosity

* Follow health and safety procedures and report hazards or concerns; Follow individual and environmental risk assessments and safe lone-working practices where applicable

* Maintain accurate and outcome-focused records using Nourish, including daily notes, incident reports and health updates; Contribute to reviews of care plans, risk assessments and outcome measures and understand and apply the Mental Capacity Act (2005) and best-interest decision-making; Maintain confidentiality and comply with data protection requirements and ensure residents are supported in a safe and respectful environment

Teamwork & Professional Practice

* Build positive relationships with residents, colleagues, families and external professionals; Act as a positive role model for good practice and professional conduct and communicate effectively with colleagues and contribute to shift handovers; Raise concerns appropriately with the relevant manager; Contribute to a positive, respectful and supportive team environment

Essential Criteria

* Aged 18 years or over; NVQ Level 2 / QCF Level 2 Diploma in Health & Social Care (or equivalent)

* Locations - Sutton Coldfield, Walsall and West Bromwich

* 6 months' experience supporting adults or young people with learning disabilities, autism, mental health needs and/or complex needs – preferred; Driving Licence – preferred

* Willingness to work flexibly, including weekends, nights and bank holidays

You should understand:

* Safeguarding adults and children; Whistleblowing procedures; Positive Behaviour Support and managing behaviours of concern; Professional boundaries

* Person-centred care; Risk management; Promoting independence, dignity, choice and inclusion and remaining calm and responsive during challenging situations; Strong verbal and written communication

Desirable Criteria

* Care Certificate; Experience working in CQC-registered residential services; Experience supporting people with autism, learning disabilities and/or mental health needs

* Understanding of Outcome Stars, life-skills frameworks or similar outcome tools; Experience working with children and young people

* Experience working in transitional services; Experience using electronic care planning and recording systems such as Nourish

Training & Development

You will:

* Complete a comprehensive induction programme; Undertake mandatory training including safeguarding, PBS, MCA, health & safety and autism awareness

* Receive ongoing training and development relevant to your role; Be supported to develop your knowledge and skills within health and social care and participate in supervision, appraisal and continuous professional development; Have opportunities to progress within the organisation where appropriate

PLEASE BE ADVISED THAT WE DO NOT OFFER VISA SPONSORSHIP AND CANNOT TAKE ON 20-HOUR RESTRICTIONS AS WE NEED STAFF WHO ARE ABLE TO COMMIT TO A SHIFT PATTERN.

Job Types

Full-time, Permanent

* Benefits

* Casual dress

* On-site parking
Only candidates based in UK and eligible to work in UK are allowed