Resolution Team Apprentice

We are currently seeking a Resolution Team Apprentice to join our team in Blackburn. The Apprentice in the Resolution Team will assist in managing and resolving customer complaints. This role involves learning and applying problem-solving skills, handling customer interactions, and supporting the team in various administrative and project-related tasks. But that's not all - in addition to your day-to-day responsibilities, you'll also have the opportunity to study for the Business Administration Level 3 with Blackburn College.

Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - https://togetherhousing-group.my.canva.site/

*Please note that this is a fixed-term contract lasting 24 months, for the duration of the apprenticeship program.

If you have any questions or queries, please feel free to contact: [email protected] directly.

Outline of key responsibilities for the Resolution Team Apprentice…

• Successfully complete Business Administration Level 3 Apprenticeship
• Undertake a range of administration duties such as responding to emails, answering the telephone and diary management
• To manage and utilise the Complaint Case Management System, ensuring cases are kept up to date, documents stored correctly and tasks are completed within timescales
• Be a point of contact for queries, resolving or escalating appropriately
• Help provide administrative support for the Resolution Team Coordinators

We are looking for someone who has...

• GCSE Maths and English at grades 4-9 or A*-C
• A passion for exploring a diverse array of skills and building a fulfilling long-term career in
• A positive 'can-do' mindset
• Strong literacy and numeracy skills for precise record-keeping
• Outstanding customer service abilities

If you have any questions or queries, please feel free to contact: [email protected] directly.

In return, we are offering the successful candidate in the Resolution Team Apprentice role…

*Please note that this is a fixed-term contract lasting 24 months, for the duration of the apprenticeship program.

• Salary: During the first year of the apprenticeship, the compensation will be £7.55 per hour, equating to an annual salary of £14,526.20. PLEASE be aware that this is regardless of age.
• In the 2nd year salary Under 18, £7.55 per hour and annually, £14,526.20. £10 per hour, annual salary £19,240.00 (Aged 18-20) or (for those aged over 21) £12.21 per hour, annual salary £23,492.04
• Studying towards the Business Administration Level 3 Apprenticeship
• 27 days holiday + bank holidays 
• A flexible working environment, with a range of family friendly policies

• Your working hours will be 37 hours per week

• Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. 
• Wide range of technical, professional, and personal development training opportunities 
• Attractive pension scheme 
• Health and wellbeing benefits including access to GPs 
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice 
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. 
• To view the full range of our award winning benefits click on the Employee Benefits Link 

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.  Therefore, please apply without delay! 

Please ensure you fully answer the questions on the application form.