Resource Coordinator

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!  

Our mission: To deliver technology like no other

About the role

We are looking for a highly organised and proactive Resource Coordinator to manage and plan all field requirements across the UK.  You will be responsible for scheduling and allocating engineers for a range of activities, including break-fix, project deployments, and ad hoc field support requests.

This is a fast-paced role requiring excellent planning, communication and problem-solving skills to ensure service level agreements (SLAs) are met.

What you will be doing

• Plan, schedule, and allocate field engineering resources to meet customer demands across the UK.


• Manage day-to-day resource assignments for break-fix, project work, installations, and other field requests.


• Coordinate closely with Field Leads, Field Engineers, Cabling Teams, Project Managers, Service Desk, and other internal stakeholders to ensure efficient resource utilisation.


• Monitor workloads and adapt schedules to meet changing priorities and emergencies.


• Track and report on resource availability, capacity planning, and utilisation metrics.


• Ensure all jobs are resourced in accordance with SLA and customer contractual obligations.


• Maintain accurate records within scheduling tools, ticketing systems, and internal databases.


• Liaise with third-party contractors or partners, as required to supplement field capacity.


• Identify gaps in resource coverage and support recruitment or subcontracting efforts.


• Support continuous improvement of resource planning processes and systems.

You will suit the role if you have 

• Proven experience in resource coordination, scheduling, or workforce planning – ideally in a field service or engineering environment.


• Strong organisational and time management skills with the ability to manage competing priorities.


• Excellent communication and interpersonal skills.


• Able to work under pressure and adapt to rapid changes in workload.


• Experience using workforce management or scheduling systems (e.g. HaloPSA, ServiceNow, etc.).


• Strong IT literacy, including MS Excel and other Office tools.

An understanding of Service Desk operations, a qualification within the ITIL framework, would be useful.

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore, we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values, this role may be a fit for you.

Salary

£24,600 – £30,000 per annum (depending on experience)

Benefits

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!

• Travel benefits including free parking, subsidized travel passes and much more!


• Health Cash Plan


• Cycle to Work Scheme


• Network Benefits


• Employee Assistance Program


• Enhanced Annual Leave Entitlement (increasing with length of service)


• Enhanced Maternity, Paternity and Parental Schemes


• Enhanced Pension Scheme


• Tech Purchase Scheme


• Electric Vehicle Salary Sacrifice Scheme


• Employee referral scheme


• New business referral scheme


• Discounted Gym Membership


• Life Assurance and Critical Illness cover

Location and Working Arrangements

You will be based at Aspire’s Gateshead Head Office, with travel as required.

Hours of Work

Full time (37.5 hours per week), Monday to Friday.

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

• Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.


• Successful candidates will be invited to an interview with the Hiring Manager.


• If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).