Resource Planning Lead

Job Title

Location

Employment Type

Contract Type

Hours Per Week

Salary

Competitive salary plus benefits.

Category

Closing Date

Reporting into the Workforce Partner Manager, the Resource Planning Lead will provide resource planning support for our Business Process Outsourcers (BPOs), ensuring alignment with service delivery goals and operational efficiency. You’ll work closely with both internal teams and external partners, including a small, collaborative team, to enable smart, data-driven decisions and drive continuous improvement across operations. We’re looking for someone who is proactive and detail-oriented to support operational excellence through data management, process improvement, and validated scheduling.

Key Responsibilities

• Workforce Planning: Validate short- and medium-term work schedules to meet operational commitments. Seek overtime and allocate additional resources when required.

• Forecasting for multiple lines of business and various contact types

• BPO Collaboration: Work closely with our BPO partners to coordinate resource planning, share insights, and ensure consistent performance across outsourced operations.

• Data Analysis & Reporting: Collate and analyse data using established tools and formats. Provide insights to support decision-making and drive continuous improvement.

• Project Delivery: Contribute to projects by working within defined plans to achieve specific goals and milestones.

• Stakeholder Engagement: Build strong working relationships across the organisation and with external partners, delivering high-quality services with support from senior colleagues.

What We're Looking For

• Strong analytical and problem-solving skills

• Previous forecasting experience in a contact centre environment

• Proficiency in Microsoft Office and departmental systems

• Ability to work independently and manage multiple priorities

• Excellent communication and relationship-building skills

• A continuous improvement mindset and willingness to learn

• Confidence and professionalism in leading meetings and facilitating discussions with internal and external stakeholders

This role requires a minimum 3 days a week in the Brittania House office, Morley and these need to include Mondays and Fridays due to operational needs.

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Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves