Resourcer

Location: Coventry, CV1 5DR - Hybrid role with variable time spent at office & home, includes travel across West Midlands, Worcestershire, Shropshire, Herefordshire.
Salary: £27,000 to £30,000 plus excellent benefits
Schedule: Fixed Term Contract 12-months, Full-time, Monday to Friday 9am to 5.30pm

Ready to impact a better future?

As a Resourcer in our Employment, Skills and Training team, you’ll help connect people with meaningful employment and training opportunities that can transform lives. Working closely with Strategic Account Managers and Account Managers, you'll assess candidate suitability, support them through the recruitment journey, and help employers find the right talent.

Our work touches lives every day. By matching people to opportunities where they can grow, develop new skills and build sustainable careers, you'll create a positive impact on communities while helping employers meet their workforce needs. This is a role with real purpose, where your contribution helps impact a better future for individuals, businesses and society.

 
What you’ll do as a Resourcer

• Screen candidates and learners for employment and training opportunities, assessing their skills, qualifications and suitability against employer requirements


• Provide advice, guidance and constructive feedback to help candidates prepare for interviews, training programmes and new roles


• Work closely with Strategic Account Managers and Account Managers to understand vacancy requirements and support successful fulfilment


• Build strong relationships with internal colleagues, candidates, learners and external partners to maintain a consistent pipeline of suitable applicants


• Accurately record candidate activity, screening outcomes and progression within recruitment and customer relationship management systems


• Monitor screening performance, identify trends and contribute to continuous improvement initiatives that enhance candidate quality and recruitment outcomes

 
Does this sound like you?

• Proven experience in recruitment, talent acquisition, candidate screening or a similar employability-focused environment


• Strong communication and interpersonal skills, with the ability to build trust and engage effectively with a wide range of people


• Excellent organisational skills and the ability to manage high volumes of activity while meeting deadlines


• Experience using customer relationship management systems, recruitment software and Microsoft Office applications


• A proactive and solution-focused approach, with strong attention to detail and the ability to work independently and collaboratively


• Clean UK Driving Licence

 
What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)


• Up to 6% contributory pension scheme


• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.


• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service


• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

 
Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.


• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

Let’s impact a better future, together. Apply today.

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