Response Pod Inspector (24/7)

What you’ll be responsible for

About you

Essential
Experience

• Good understanding of leakage identification and repair techniques and principles and able to detect leakage both external to and internally within customers’ homes quickly and efficiently


• Comprehensive experience and knowledge of domestic plumbing systems, appliances and fittings with a range of different repair techniques and skills
   

Essential

Knowledge & Skills

• Enthusiastic about putting our customers first every day


• Good interpersonal skills eg building a rapport, listening effectively to others 


• Good communication skills eg clear and concise


• IT Skills including Microsoft Office packages, SAP Work Manager, TMJ, Geo field, Vyntelligence, Water core


• Current, full valid UK driving licence

Good to know

This role operates on a structured 12-hour rotating shift pattern:

• 2 day shifts: 6:00am – 6:00pm


• 2 night shifts: 6:00pm – 6:00am


• Followed by 4 consecutive days off

This cycle repeats eight times. After the eight cycle, you will receive an extended break of 18 consecutive days before the pattern restarts. Due to the fixed nature of this shift pattern, annual leave is built into the rota and cannot be booked separately. However, there may be flexibility to swap shifts or purchase additional leave in exceptional circumstances.
 
Additional Requirements

• Shift working is an integral part of this role


• There is a 25% additional shift allowance payment on top of the base salary for this role.


• For an informal discussion about this role, please contact: [email protected] and enter the Job Requisition Number in the subject title line [8736].


• Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest. 
   

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)


• Option to buy additional annual leave up to 5 days per year


• Enhanced employer pension contributions – Up to 11% employer contributions


• Free Mortgage Brokering Services 


• Enhanced family friendly policies


• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes


• Gym and fitness discounts as well as high street shopping


• Cycle to work scheme


• Discount off all Welsh Water visitor attraction centres and gift shops


• Car-leasing scheme and free on-site parking at all sites


• Health CashBack scheme and access to an online GP service


• An employee assistance programme for employees and their immediate family


• Many more can be found on our website. 

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Our Operations teams help bring Wales to life by protecting and delivering one of our most vital natural resources. Every role plays a part in keeping safe, high‑quality drinking water flowing to homes and businesses across the country. We’re proud to offer an inclusive working environment where different perspectives, skills and experiences are valued, because we know diverse teams help us serve our communities better. Whatever your background, you’ll be supported to learn, grow and make a meaningful impact on everyday life in Wales.