Restaurant & Bar Assistant - Full Time

Exciting Opportunity – Restaurant & Bar Assistant (Full-Time)

We are looking for a dedicated Bartender to join our restaurant and bar team! This is an excellent opportunity to work in a prestigious club environment delivering exceptional service to our members and their guests.

Role Details:

• Full-time position (40 hours per week, exclusive of breaks)


• 5 out of 7 days on a shift/rota basis


• Service-focused role in a professional and welcoming setting
  
  

What We’re Looking For:

• Excellent communication skills with previous experience in hospitality or food service


• A positive, proactive approach with a passion for delivering outstanding service


• Ability to work well in a team and contribute to a high-performance culture


• Organised, adaptable, and capable of working in a fast-paced environment


• Strong problem-solving skills with a focus on customer satisfaction

Your Responsibilities:

• Provide a professional bar/liquor service across Club ensuring standards of service and hospitality are consistently delivered.


• Maintain a thorough and up to date knowledge of licensing laws and ensure these are upheld throughout each shift.


• Ensure the bar and Terrace area is continuously checked and presented to a high standard throughout the shift, reporting any maintenance issues to ensure all areas are presented at their best.


• Follow opening, closing and cleaning procedures each shift.


• Deliver the service required at the summer tournament and other tournament/Club events as required by management.

• Maintain an up-to-date knowledge of Club events and actively promote Member activities.

• Promptly resolve Member or guest complaints as received; advising management of all issues raised and action taken.


• Ensure the correct use of the EPOS system at all times and that financial standards are followed when handling credit and Member card transactions. Reporting all cash/float discrepancies immediately to management.


• Ensure security procedures are followed to prevent theft or loss of equipment, food and drink.

General Requirements

• Make suggestions and recommend any improvements to management.


• Help control costs wherever possible.


• Undertake projects and complete objectives as required by management.


• Assist your colleagues at all times and across the Club where possible and when asked by management.


• Attend internal meetings as required.


• Conduct all aspects of your work and behaviour in line with the values of The Queen’s Club.

Preferred Experience:

• Previous experience in restaurant waiting roles


• Bartending in a upscale environment

Just some of the benefits The Queen’s Club Restaurant and Bar Assistant can enjoy:

• Uniform provided


• A highly competitive salary


• A friendly and supportive working environment.


• 15 days holiday per annum plus bank holidays


• Contributory company pension scheme.


• Discretionary annual performance bonus.


• The Queen’s Club Tournament family/friends tickets.


• Use of the Club’s courts, gym and fitness studio (during off peak times).


• Free breakfast, lunch and dinner & refreshments while on duty.


• Cycle to work scheme.


• Enhanced maternity and paternity leave.


• 24/7 Employee assistance program.


• Interest-free Season ticket loan.


• Long service award.


• Eye Test and glasses contribution.


• Flow Hospitality Training.
  

The Queen's Club is a world-renowned private Members rackets club in south west London. Host to the international annual HSBC Championships the Club is complemented by a refurbished Club House Restaurant along with private rooms for hospitality.

Job Type: Full-time

If you are a passionate and service-driven professional, we’d love to hear from you!

Apply now and become part of our fantastic team!