Restaurant Manager, The Savoy Hotel

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job Title: Restaurant Manager        

Department: Gallery, F&B                           

Inspired and Supported by: Restaurant General Manager

Your purpose will be:

To assist Restaurant General Manager and lead the Gallery all-day dining team in delivering exceptional, memorable dining experiences, ensuring the highest standards of service, quality, and operational excellence. As a hands-on leader, you will oversee the daily operations of the outlet, working closely with the kitchen and supporting your Assistant Managers and Supervisors to drive performance, engagement, and consistency.

You will be accountable for:

• Leading and directing all front-of-house operations within Gallery, ensuring seamless service delivery
• Driving a culture of 5-star service excellence, ensuring every guest experience exceeds expectations
• Managing, coaching, and developing a leadership team of 2 Assistant Managers and 2 Supervisors
• Ensuring strong financial performance by monitoring costs, driving revenue, and achieving departmental targets
• Implementing and maintaining Fairmont/Savoy service standards and SOPs
• Taking ownership of guest satisfaction, including handling and resolving complaints with professionalism and care
• Building strong relationships across departments to ensure smooth and efficient operations
• Supporting the strategic direction of the outlet in line with F&B objectives

Your key responsibilities & contribution will be:

• Overseeing day-to-day operations to ensure smooth and efficient service at all times
• Leading daily briefings and setting the tone for successful service periods
• Being present on the floor, leading by example with a hands-on approach
• Coaching and developing Assistant Managers and Supervisors to strengthen leadership capability
• Ensuring all colleagues are trained, engaged, and consistently delivering outstanding service
• Monitoring service standards and taking corrective actions where necessary
• Driving guest engagement and ensuring prompt, effective guest recovery
• Working closely with the kitchen team to maintain quality and consistency
• Ensuring compliance with food hygiene, health & safety, and company policies
• Supporting budgeting, forecasting, and cost control initiatives
• Maintaining clear communication within the team and across the hotel

What you will need to do in this role?

Essential:

• Proven experience in a Restaurant Manager or similar leadership role within a luxury or high-volume environment
• Strong understanding of 5-star service standards and guest expectations
• Demonstrated leadership skills with the ability to manage and develop a structured team
• Excellent communication and interpersonal skills with the ability to inspire and motivate
• Strong organisational skills with the ability to multitask and perform under pressure
• Commercial awareness with an understanding of financial drivers in a restaurant environment

Desirable:

• Strong food & beverage knowledge, including current trends
• Wine knowledge (WSET or equivalent advantageous)
• Experience with POS systems and restaurant booking platforms
• Experience managing large teams in a dynamic environment

Attributes and Characteristics:

• Charismatic and confident leader with strong presence on the floor
• Hands-on, proactive, and solutions-focused approach
• Passionate about delivering exceptional guest experiences
• Strong attention to detail and commitment to excellence
• Collaborative team player with a positive and professional attitude
• Commercially aware with a drive for results

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and additional service charge
• Life insurance and pension
• 31 days of holiday (including public holidays)
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay for two at The Savoy after successful probation
• Colleague restaurant, gym, interfaith prayer room and wellness room
• Laundry services
• Cashback for wellbeing/healthcare expenses; HSF & Perkbox
• Employee assistance program
• Virgin Active and The Gym Group membership discounts
• Cycle-to-work scheme
• Season ticket loan for commuting
• Annual optician reimbursements of £100
• Local discounts for F&B and retail