Restaurant Supervisor

Are you ready to take your skills to the next level? Then come join us at Potters Resorts in Hopton-on-Sea, the UK’s only fully-inclusive resort!

At Potters Resorts, we offer a wide range of roles and plenty of room for growth. Plus, we’re committed to helping you become the best version of yourself with top-tier training, ongoing support, and personal development every step of the way.

Life at the resort is fast-paced, fun, and never boring – each day brings something new! So, what are you waiting for? Come join us and be part of something extraordinary!

Our restaurant welcomes between 650 and 800 guests’ each day for breakfast, lunch, and dinner, operating 365 days of the year.

It is a fast paced, high-energy environment that offers both challenge and reward.  

Strong leadership and teamwork are essential to consistently delivering exceptional service to our new and returning guests.

As a supervisor, you will be responsible for:

• Leading and motivating a large waiting team, ensuring a positive working environment.
• Hands-on support for the team throughout each meal service.
• Ensuring our service standards are consistently upheld to deliver a 5-Star experience to every guest.  
• Complete station checks with a keen eye and high levels of attention to detail.
• Completing administrative tasks, such as preparing table plans, responding to emails, liaising with our Sales team, dealing with responding to queries, planning rota’s and station allocation. 
• Monitor team performance and service efficiency.
• Addressing any guest concerns promptly and professionally.
• Supporting the restaurant manager in overseeing daily restaurant operations.
• Problem solving skills with the ability to react quickly and efficiently in dealing with the daily needs and challenges of the Restaurant Operation.
• Excellent communication skills with the ability to maintain strong working relationships across the Resort.
• Inspiring and mentoring the team to achieve their very best.

Hours of work:

This is a full-time position working 44 hours per week, 5 days out of 7.

Due to the nature of the operation, the hours of work will vary and will include weekends, evenings and bank holidays on a rota basis.

Although we require a flexible and adaptable approach towards shift patterns, we also strongly support and encourage a health work-life-balance.

Skills and Experience:

• Proven experience of working in a supervisory role with the responsibility of directly supervising and managing a team.
• Experience of working within a fast-paced and high-volume environment.
• Exceptional standards in relation to customer service.

As part of our team, we will offer you …   

• Free use of Palms Health & Fitness - Gym and Swimming Pool

• 30% Discount on products in the shop

• Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts

• Free Team Lunch available daily

• An all-year-round position (not seasonal)

• Free Parking and on the main Bus Route

• Cycle to Work Scheme

• 10% Discount off all products and treatments within Aphrodite Beauty Salon

• Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship

• Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort

• Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.