Restaurant Supervisor

About us
The first chapter in our story, the original Big Easy restaurant is located on Londons fashionable Kings Road. Inspired by Southern States Gulf coast crab shacks and Bar.B.Q culture, its a melting pot of live music, home-style cooking and

now

fresh East Coast lobster. A vibrant local favourite and home-from-home for our American guests.
Full time
Responsible for
Delivering exceptional service

Must have attrib

utes
Service

focused

Business aware

Driven to deliver

Collaborative

Personally credible

Curious

Decisive thinker

Skilled influencer

Courage to challenge

Role model
A BIG EASY restaurant supervisor is responsible for assisting the GM and team with the daily operations of the restaurant to ensure a smooth and efficient workflow. Their primary role is to manage and coordinate the staff, maintain excellent customer service, and ensure that all operational and safety standards are met. Some of the key responsibilities of a restaurant supervisor may include:

1. They are responsible for assigning shift assignments, assigning tasks, and providing guidance and support to the entire team.

2. Customer Service: Ensuring exceptional customer service by addressing any customer concerns or complaints, monitoring service quality, and maintaining a welcoming and friendly atmosphere.

Motivate the team to always deliver excellent customer service.

3. Operations Management: Overseeing restaurant operations, including opening, and closing procedures, inventory management, ensuring food safety and hygiene standards are met, and monitoring equipment maintenance.

4. Financial Management: This may include monitoring sales, controlling labour costs, and minimizing food waste.

5. Compliance: Ensuring compliance with health and safety regulations, food handling guidelines, and licensing requirements. Restaurant supervisors may also be responsible for maintaining accurate records and documentation.

6. Training and Development: Leading daily briefings to ensure alignment to create memorable guest experiences. Overseeing trial shifts, holding the team accountable to the BIG EASY Standards.

7. Problem Solving: Handling any issues or conflicts that may arise, such as customer complaints, staffing challenges, or operational disruptions, and finding effective solutions in a timely manner.

In summary, a BIG EASY Restaurant Supervisor plays a crucial role in managing the day-to-day operations of a restaurant, ensuring excellent customer service, and maintaining a well-functioning and profitable establishment.

PLEASE DO NOT APPLY FOR THIS POSITION WITHOUT ANY EXPERIENCE
The usual stuff
Job descriptions are great for outlining the key parts of your role but will never be considered an exha

ustive list of

duties, responsibilities, qualifications and skills associated with your role. You may be requir

ed to do other duties by supporting projects, initiatives and duties that may broaden your experiences and develop greater awareness of the business and our customers. In our opinion, that is what makes hospitality such an interesting and diverse industr

y to work in!

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