Retail and Cafe Associate

ABOUT THE ROLE

As a member of the Retail and Cafe Team at Peloton Studios London, you are the face of our brand. Operating 365 days a year, our studio is a high-energy hub where boutique fitness meets world-class content production. We are looking for upbeat, results-driven self-starters who thrive in fast-paced environments and are committed to fostering a welcoming, inclusive atmosphere for our global community.

YOUR DAILY IMPACT AT PELOTON

• Act as a brand ambassador, providing a premium "first impression." You’ll greet members enthusiastically, manage feedback across all channels, and serve as an expert on class types, instructors, and the studio experience


• Drive revenue by maintaining impeccable visual standards, managing product displays, and utilizing deep product knowledge to meet member needs


• Oversee end-to-end inventory for both Retail and Food & Beverage, including stock receipt, CMS management, and identifying opportunities to elevate our current offerings


• Partner with the Group Bookings and Events team to execute onsite member meetups and special experiences, ensuring every event runs seamlessly


• Work professionally alongside a diverse team to maintain a pristine environment and a high-functioning workspace

YOU BRING TO PELOTON

• Prior experience in a premium customer-facing or sales environment with a genuine desire to exceed goals


• Exceptional verbal and written skills with the ability to engage a diverse range of members and guests


• A hardworking, "entrepreneurial" spirit and the flexibility to work a schedule that includes late evenings and weekends


• Proficiency with Apple products and MS Office; experience with Salesforce or similar CRM/CMS platforms is a plus


• An appreciation for fitness and a balanced lifestyle that aligns with the Peloton mission

#LI-KN1
#LI-Hybrid