Retail and Cafe Associate

ABOUT THE ROLE

As a member of the Retail and Cafe Team at Peloton Studios London, you are the face of our brand. Operating 365 days a year, our studio is a high-energy hub where boutique fitness meets world-class content production. We are looking for upbeat, results-driven self-starters who thrive in fast-paced environments and are committed to fostering a welcoming, inclusive atmosphere for our global community.

YOUR DAILY IMPACT AT PELOTON

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  Act as a brand ambassador, providing a premium "first impression." You’ll greet members enthusiastically, manage feedback across all channels, and serve as an expert on class types, instructors, and the studio experience

  
  


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  Drive revenue by maintaining impeccable visual standards, managing product displays, and utilizing deep product knowledge to meet member needs

  
  


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  Oversee end-to-end inventory for both Retail and Food & Beverage, including stock receipt, CMS management, and identifying opportunities to elevate our current offerings

  
  


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  Partner with the Group Bookings and Events team to execute onsite member meetups and special experiences, ensuring every event runs seamlessly

  
  


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  Work professionally alongside a diverse team to maintain a pristine environment and a high-functioning workspace

  
  

YOU BRING TO PELOTON

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  Prior experience in a premium customer-facing or sales environment with a genuine desire to exceed goals

  
  


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  Exceptional verbal and written skills with the ability to engage a diverse range of members and guests

  
  


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  A hardworking, "entrepreneurial" spirit and the flexibility to work a schedule that includes late evenings and weekends

  
  


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  Proficiency with Apple products and MS Office; experience with Salesforce or similar CRM/CMS platforms is a plus

  
  


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  An appreciation for fitness and a balanced lifestyle that aligns with the Peloton mission

  
  

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