Retail and Hospitality Associate

As Retail and Hospitality Associate, you'll work closely with the Cafe Manager to ensure seamless setup and breakdown of event food and drink experiences. Additionally, you'll assist in preparing, presenting, and delivering catering requirements to meet both company standards and client satisfaction.

Job Description

As Café & Event Associate, your role involves preparing and serving a variety of beverages, from coffee and espresso drinks to refreshing teas, ensuring every guest leaves satisfied. You'll also serve delectable ready-to-eat foods like pastries, bagels, sandwiches, and salads, always with a warm and friendly demeanour.

Flexibility is key in this role, as you'll be expected to adapt to the day-to-day business needs and support the team whenever necessary.

If you're passionate about creating memorable guest experiences and thrive in a fast-paced environment, we'd love to welcome you to our team. Join us and be part of a vibrant community dedicated to delivering exceptional service with a smile.

Key Responsibilities

Ensure the food and drink offer is the first choice for our members and event attendees o Receive, process, prepare and deliver food and drink orders
Keep the service and back of house areas in a clean and safe condition
Stay on top of trends and discuss these with your manager
Know the offer inside out, and be able to make informed recommendations to our clients
Pre-empt the needs of our customers and create meaningful and memorable experiences
Keep our team, visitors’ and clients safe with our safety-first mentality, using the safety tools available to you
Oversee the standard and quality of all food & drink; you and the team will serve as the final quality check for everything that is served and delivered to our customers
Keep your ear close to the ground! Tell us what the customer wants and how we keep our clients happy and coming back

Professional and Personal Competencies/Qualifications

2 years’ experience in a range of premium high-end food and drink destinations
Previous hospitality and event experience
Must be able to identify and resolve issues and challenges to meet and exceed the expectations of our client

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]