Retail Assistant

MORI is a digitally native, direct-to-consumer baby and toddler clothing brand established and headquartered in London. We exist to inspire parents to raise kinder generations so together we can give babies a softer and stronger start. Key to our growth is the strength in our brand, standing by our values and connecting deeply with our customers. We are a hard-working and close-knit team dedicated to creating quality products and a brand loved by parents, globally. 

The Role

We are looking for personable and enthusiastic Retail Store Assistants to join the MORI team at our Flagship Store on Northcote Road, London. As a small (but mighty) team, we are looking for candidates with a genuine passion for retail who will roll their sleeves up and be strong ambassadors for our brand. This role is key to our customer experience both in-Store and online.

Key Responsibilities

• Delivering high levels of customer-satisfaction through excellent customer service
• Managing the sales floor and ensuring product is kept neat, organised and stocked 
• Assisting in the maintenance of all shop floor and stockroom inventory
• Sharing product knowledge with customers and championing our products
• Helping to monitor Store security through vigilant customer service
• Supporting with Store administration and compliance with internal policies and procedures and statutory best practice 
• Supporting with maintaining impeccable visual merchandising standards 
• Collaboration with the Head Office teams on product, marketing and growth initiatives

• Preferable previous retail experience, including experience of developing customer rapport to drive sales 
• A compassionate and consultative approach to customers
• A positive attitude and driven nature
• Strong organisational skills
• Excellent communication and interpersonal skills

• Industry competitive salary
• 20 days holiday + bank holidays
• Regular social activities
• Up to 50% discount on our collections
• Enhanced parental leave policy
• Cycle to work scheme

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