Retail Capability Specialist

Summary

Salary: Competitive plus comprehensive benefits package
Grade: 2A
Reporting Line: Divisional Capability Manager
Contract Type: 9 month Secondment/FTC
Location: Field Based - Stoke/Telfford 

What to expect

The Retail Capability Specialist is a key member of the Retail Capability team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating an Operator first mindset. Acting as an advisor, the Retail Capability Specialist will demonstrate their expertise in driving success and support for Post Office branches, following best commercial and operational practices. 

The Retail Capability Specialist will deliver training, coaching, and capability development for Independent, Scale, and Corporate partner branches. They will provide go live and early days onboarding support for new branches, conduct capability assessments and sign-offs, lead train-the-trainer initiatives and deliver essential training and development as part of triggered support interventions within a structured support plan. They will act as a main point of contact for channel and account teams and support a culture of inclusion, continuous improvement and high performance.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 
•    25 days annual leave (rising to 30 after 2 years), plus bank holidays 
•    Up to 10% on target bonus opportunity
•    Generous pension scheme with minimum 9% employer contribution
•    Access to 24/7 digital GP services and our Employee Assistance Programme
•    6 x Life assurance and income protection after 12 months service
•    Over 400 online courses, mentoring, apprenticeships, and development programmes
•    Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role, you will need to have demonstrable experience in Training Delivery, Coaching and Development within a Retail or Operational Environment: In addition you will possess:
•    Knowledge of Post Office operations and regulatory requirements will be vital to be considered for interview
•    Excellent relationship-building and influencing skills, with the ability to work collaboratively across multiple stakeholders
•    Strong organisational and planning skills; able to manage multiple priorities and regions
•    Proficiency in Microsoft Office and familiarity with digital learning platforms
•    Experience working with franchise or partner networks would be a benefit
•    Demonstrable experience of completing assignments to a high quality to achieve objectives and key results
•    Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.