Retail CRM Project Manager

Job Title: Retail CRM Project Manager

Location: Hybrid with 1-2 days per week at Farnborough, rest WFH

Salary: Competitive

Job type: Full Time, Permanent

Working Hours: Envisaged as 5 days per week (circa 2 - 3 days per week in office - Farnborough)

The Role:

Sales Client relationship Management Consulting services within a dynamic team.

The ideal candidate will be a Self-starter, requiring minimal supervision - ability to "take a project and run with it" is key.

Services required include:

• Complete end-to-end project management with solid CRM management experience & organisational skills including the ability to set & drive requirements across multiple functional areas, as well as user training.
• Salesforce knowledge & ability to do implementations. Familiar with reporting on SF dashboards & gaining insights, with a focus on change management & process enhancement.
• Process implementation & efficiency with a customer-centric focus. Support the management and completion of JIRA tasks, including project communication and administration. Ability to lead & support User Acceptance Testing, particularly around feature testing & refinement.
• Flair for people, stakeholder management & Interpersonal relationships. Strong communication skills and the ability to work with multiple stakeholders to align, prioritize tasks and projects effectively and escalate when relevant i.e. retailer support both virtually & in person.
• General team administration requirements i.e. chair meetings & actions follow-up as required. Liaising with local & central market contacts for CRM-related topics.

About you:

Professional Experience:

• 5+ years of experience in CRM & project management desired
• B2B focus project management & coordination
• Good working knowledge of Salesforce Sales Cloud essential, not just a regular user but an understanding of technical aspects
• Experience of data analysis and interrogation within Sales Cloud
• Experience of report creation within Sales Cloud

Education:

• Bachelor degree preferred
• Project management certification a plus

Language skills:

• English (native level C2)

Other:

• Valid driving license required

Benefits:

• Competitive Salary
• Bonus incentive
• 25 days annual leave (plus Bank Holidays)
• Pension Plan
• Private Insurance
• Cash back health care scheme
• Potential to progress within the company, with global opportunities updated regularly

Please click on the APPLY button to send your CV for this role.

Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK.

Candidates with the relevant experience or job titles of: Service Delivery Manager, Client Services Manager, Client Relationship Manager, CRM Project Advisor, Project Mager, CRM Project Management, CRM Systems, Salesforce may also be considered for this role.