Retail CRM Specialist

Job Title: Retail CRM Specialist

Location: Hybrid with 2-3 days per week at Farnborough, rest WFH

Salary: Competitive

Job type: Full Time, Permanent

Working Hours: Approximately 8:30 - 17:30, Envisaged as 5 days per week (circa 2 - 3 days per week in office - Farnborough)

The role will be as a rpc consultant in part of the UK organisation, and in this project working with BMW.

As a company, rpc have 10+ years of history, global presence across 12 offices, and extensive client list across various industries.

About the Role:

The position, together with a number of other rpc consultants, will work embedded within the BMW UK Network Digitalisation department. The successful candidate will work in various projects and initiatives within the organisation, with a focus on the CRM Salesforce roll-out support to the retailer network (recently done for MINI, BMW planned for 2026/27).

From a more pragmatic perspective of the position, the role will entail project management support, problem and ticket solving, testing, document creation, training support, etc. In that sense, it's a very hands-on position.

Services required include:

• Ability to support User Acceptance Testing, particularly around feature testing & refinement, as well as ticket resolution in a timely basis.
• Process implementation & efficiency with a customer-centric focus. Support the management and completion of JIRA tasks, including project communication and administration. Complete end-to-end project management with solid CRM management experience & organisational skills including the ability to set & drive requirements across multiple functional areas, as well as user training.
• Salesforce knowledge and implementation experience, including reporting and dashboard creation. Familiar with reporting on Salesforce dashboards & gaining insights, with a focus on change management & process enhancement.
• Flair for people, stakeholder management & Interpersonal relationships. Strong communication skills and the ability to work with multiple stakeholders to align, prioritise tasks and projects effectively and escalate when relevant i.e. retailer support both virtually & in person.
• General team administration requirements i.e. chair meetings & actions follow-up as required. Liaising with local & central market contacts for CRM-related topics.

About you:

Professional Experience:

• 5+ years of experience in CRM & project management desired
• B2B focus project management & coordination
• Good working knowledge of Salesforce Sales Cloud essential, not just a regular user but an understanding of technical aspects
• Experience of data analysis and interrogation within Sales Cloud
• Experience of report creation within Sales Cloud

Education:

• Project management certification a plus

Language skills:

• English (native level C2)

Other:

• Valid driving license required

Benefits:

• Pension scheme
• Private insurance
• 25 days annual leave / year

Please click on the APPLY button to send your CV for this role.

Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK.

Candidates with the relevant experience or job titles of: CRM Administrator, CRM Systems Analyst, Customer Relationship Manager, CRM Implementation Specialist, and CRM Solutions Architect, CRM Project Management, CRM Systems, Salesforce may also be considered for this role.