Retail Customer Service Apprentice

Exciting times! Cathay Investments Limited retail shop, DFL Direct has recently opened at our Head Office, based in Croydon, and is currently looking for a confident, enthusiastic, driven individual to manage the shop daily, as well as conduct telesales. We're looking for a Retail Customer Service Apprentice, where you will not only get hands-on experience selling our products face to face and via the phone, but we will also support you in qualifying in a level 3 customer service apprenticeship.

Benefits

• Company Pension
• Enjoy our employee staff discount on all retail products
• Staff discount on our new private dentistry 
• Experience being able to manage retail shop 
• Employee assistance programme (EAP), includes discount vouchers 

As a Retail Customer Service Apprentice some of your main responsibilities will be:

• Greeting customers, assisting with product enquiries
• Processing sales transactions accurately
• Handling various payment methods securely
• Professionally managing returns, exchanges, and complaints.
• Resolve concerns or complaints efficiently and courteously, whether in person or via telephone
• Promote offers and build customer relationship to encourage repeat in business.
• Restocking and labelling products, or and when required telesales role!

For this specific role, you will be required in the shop from Tuesday to Saturday. We offer long-term career opportunities in a supportive work environment. We'll support you through our Apprenticeship Scheme with 20% study time per week and helping you to achieve a nationally recognised retail customer service qualification while fostering your learning and development. You’ll need strong customer service skills and a minimum of one year retail experience.

Please Note: This role does not involve the sale of alcohol, tobacco, or food products.

No agency applications will be accepted