Retail Installation Support Administrator

Retail Installation Support Administrator

Location: Brislington, Bristol

Salary: £24,000 per annum

Britannia Windows is one of the South West’s leading manufacturers and installers of high-quality windows, doors, and conservatories. With over four decades of industry experience and a strong focus on British craftsmanship, we pride ourselves on delivering premium products backed by outstanding customer service. Our Bristol office is now looking for a driven and detail-oriented Retail Installation Support Administrator to become a vital part of our growing team.

Role Overview

As a Retail Installation Support Administrator, you will be at the heart of our operations-supporting the coordination and delivery of retail installations while ensuring our customers receive the highest standard of service. This is a varied and rewarding role that combines administrative duties, customer care, and internal coordination.

Responsibilities

• Act as the first point of contact for all customer and installer telephone queries
• Deliver exceptional customer service, handling queries, updates, and complaints efficiently
• Monitor and follow up on customer reviews and feedback across platforms
• Track and assist with payment monitoring, chasing outstanding balances when necessary
• Authorise, process, and track supplier and contractor invoices
• Maintain and update CRM and internal databases with accurate job and customer information
• Provide daily administrative support to the retail installation team
• Assist with scheduling installations and coordinating diaries
• Generate reports, update spreadsheets, and support wider operational projects
• Work closely with internal teams, suppliers, and contractors to ensure project timelines are met

Skills and Experience Required

• Strong attention to detail and high accuracy in administrative tasks
• Friendly and professional telephone manner with excellent communication skills
• Customer-focused with a genuine passion for delivering high service standards
• Proficient in Microsoft Office and experience with CRM or scheduling systems
• Able to manage multiple priorities and meet tight deadlines under pressure
• Prior experience in an administrative or operational support role (ideally in a retail, construction, or installations environment)
• Team player who can also work independently with minimal supervision
• Excellent organisational and time management skills
• A proactive, solutions-based approach to problem-solving

What you will get in return:

• Competitive salary of £24,000 per annum
• Full-time, permanent role in a stable and well-established company
• Friendly, supportive team environment
• Opportunities for career growth and development within a respected brand
• Convenient Bristol location with on-site parking and good transport links
• Be part of a company that takes pride in its British-made products and excellent service

Interested in this Retail Installation Support Administrator role? Please apply with your updated CV.

INDHS