Retail Manager

Introduction
Tikkurila UK is a leading paint production and distribution business, and we are seeking a commercially astute and experienced individual to take on a leadership role in our new “Shop-in-Shop” store unit.

Role Description
This is an exciting new role for an experienced supervisor or assistant store manager with a background in the paint sector looking for a new challenge. You will be responsible for delivering first-class customer service with a commitment to going above and beyond to meet expectations and drive results.

Responsibilities :
Oversee day-to-day store operations
Process rapid delivery orders (less than 1-hour service), handle in-store orders and manage requests from head office.
Mix paint and maintain standards in-store and on machines
Assist with tasks related to our last-mile delivery solution
Monitor targets, profits & losses
Form close partnerships with key customers
Manage stock & customer accounts
Collaborate with colleagues to achieve sales targets
Inspire first-class customer service and actively engage in proactive customer outreach during downtime
Demonstrate a commitment to going above and beyond to make a customer’s day

Qualifications
Minimum 1 year of experience in the paint sector (preferable)
Proven experience in retail management with a consultative sales approach
Confidence in using a computer and proficiency in numbers
Excellent communication & interpersonal skills
Ability to work calmly under pressure
Organised and self-motivated with a 'can-do' attitude

The role is a permanent, full-time position working 40 hours per week (Monday-Friday).