Retail Manager

West Dorset RSPCA currently has 3 shops across Dorset, with a view to opening more, in order to support the work of Taylors, our Animal Re-homing Centre.
Main purpose of the role:
The Retail Manager will be responsible for the creation and successful delivery of the Charitys retail strategy. This will focus on building our market presence and ensuring that we can maximise income generation for the West Dorset and Axminster RSPCA branch.
The Retail Manager will have a range of financial, operational and management responsibilityacross the three current shops.
This is a hands-on role, and it is expected that the Retail Manager will spend the majority of their time

supporting, motivating and managing the retail team to deliver excellent customer service and build income. In addition, the Charity is looking to expand the current retail footprint so their will be scope for creativity and innovation.
This role is part of the leadership team of the branch and therefore you will be expected to make an impact as you manage and develop our retail business.
Main Responsibilities:
Financial management of the shop budgets and be proactive in the overall strategic direction and development of the retail business
Line management of all shop supervisors & manage recruitment
Implement training and development programmes for all paid and volunteer staff.
In conjunction with the responsible Trustee, identify potential for new shops including the development of the investment case, identifying suitable property, managing the design and fit out process through to opening.
Ensure that the shop windows and internal displays are regularly changed, including seasonal displays with donated and new stock
Undertake refits in conjunction with the responsible Trustee.
Ensure all staff are aware of potential collectable or valuable items and how to obtain a valuation to ensure maximum income.
Analyse and develop systems to identify best use of shop space including

stock rotation amongst stores where items are not selling or to target certain products to regions
Always adhere with the organisations policies and procedures. These will include, but are not limited to, equal opportunities, confidentiality, data protection and health and safety.
Skills, Experience & Abilities Required
Minimum of 2 years management experience in charity shop sector
Demonstrable success in a similar role in the charity retail sector
Identifying and developing successful new opportunities for growth. Including online trading.
Experience of working with and managing volunteers
Experience in supervising, managing and developing a team
Experience

of b

udget

management and monitoring
Ability to motivate self and others
Visual merchandising skills
Excellent communication and interpersonal skills, verbal and written
Excellent personal organisation and planning skills
Excellent customer service skills
Ability to prioritise workload and meet deadlines.
Ability to work within a team and on own initiative
Proactive/Enthusiastic/Trustworthy/Reliable
Adaptability
Full driving license & own car
Please contact Chris Elgar for more information and Job Description

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