Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!
 

Role synopsis:

Accountable for supporting the consistent execution and delivery of best-in-class retail operations within our UK company-owned estate. As a key point of contact for field leaders and store teams, the role strengthens operational capability, drives adoption of new ways of working, and ensures improvements translate into safe, customer-focused performance in-store. As Bond rolls out across the estate, the coach plays a pivotal role in preparing store teams for new ways of working, building confidence through planning, practical support and closing the loop on feedback to support continuous improvement. This role supports stores to transition smoothly, minimising disruption while embedding sustainable habits that improve efficiency and consistency.
 

Key Accountabilities:

• Work alongside field leaders to provide strong and consistent support, training and coaching to our store managers / teams, to deliver a sustainable and successful rollout across the estate
• Support planning and execution for store operations, ensuring real-world scenarios are tested and feedback is captured clearly
• Assess, plan and build change impacts assessments, store readiness checklists and vital launch resources
• User acceptance testing (UAT) support and business readiness (Pre go-live)
• Coordinate with UAT & implementation leads, business SMEs and the core programme team to ensure test coverage of end-to-end store processes and readiness for rollout
• Triage and track issues raised during testing, support timely resolution and clear communication back to stakeholders, supporting mitigation planning to reduce disruption and risk
• Lead and deliver in-person and virtual training for store teams, creating training guides, training plans and schedules, in line with the roll out schedule
• Facilitate feedback loops from the end user to the programme team, ensuring continuous improvement of materials, processes, and rollout approach
• Provide post-go-live hyper care (on-site/remote), identifying trends, issue triage/escalation and tracking with clear communication to resolution
• Ensure ways of working are continually optimised to maximise all phases of the rollout – Ensuring to successfully pivot between training, coaching, supporting and leading
• Be part of a team that have expertise in supporting the delivery of consistently safe, customer-focused operations whilst being able to effectively lead and support change
• Embrace and role model a culture of excellence, but one of openness to listen, learn, evolve, and try new things
• Be available to support emergency / critical situations as required
• Any other reasonable duties and responsibilities and required by the business
   

Essential criteria:

• High-performing individual with a proven track-record of customer-focused delivery and development - ideally this experience would include leading a team
• Previous retail experience is essential, and ideally this would have been in a fast-paced convenience or similar FMCG business
• Experience in leading / supporting operational change
• Excellent attention to detail with the ability to manage multiple moving parts across different locations
• Confident communicator, to engage peers and senior leaders, translating complex change into clear actions
• Proven ability to coach, train, lead and influence indirect reports to drive performance
• Flexibility to support and commute across 3 areas, with presence in the Milton Keynes office when required
   

Desirable Criteria:

• Knowledge of our industry - i.e. roadside retail
• Experience of leading a retail store team
• Experience in a field support / coaching role
   

Why join us?

At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.
 

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!
 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 

Reinvent your career as you help our business meet the challenges of the future. Apply now!

Travel Requirement

Up to 75% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.