Retail Operations Co-ordinator

As a Retail Operations Co-ordinator you’ll be at the heart of our client’s pop-up experience, managing the end-to-end process of bringing brand pop-ups into stores. From initial booking through to execution and reporting, you will ensure a seamless, efficient, and commercially successful experience for both brands and store teams.

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Key Responsibilities

1. Pop-Up Coordination & Brand Support

• Manage all operational aspects of brand pop-ups, from booking through to completion.

• Build and maintain strong, strategic relationships with retail store managers.

• Upload product lists and assign them to relevant card machines for in-store use.

• Ensure all compliance documentation is completed and approved before each pop-up.

• Respond promptly and professionally to brand queries.

• Keep store packs updated with current, relevant information.

• Review and approve brand applications for pop-up participation.

• Handle ad hoc administrative and support tasks as needed.

• Provide additional support for brand bookings during peak periods.

• Occasionally source new brands to fit store needs.

• Visits to Northern based stores twice a year to maintain relationships

2. Commercial Performance

• Understand and work toward achieving monthly revenue targets for pop-ups.

• Track store performance and monitor occupancy rates.

• Provide weekly reports on sales, performance trends, and areas for improvement.

• Identify and propose ways to increase revenue and drive occupancy.

• Manage commercial risks in alignment with the Pop-Up P&L.

• Pitch pop-up concepts to store managers based on location-specific needs.

• Collaborate with leadership to identify and develop new commercial opportunities.

3. Operations Leadership

• Build scalable systems to support the growth of the pop-up model, with management support.

• Identify and resolve inefficiencies in operational processes.

• Improve the in-store brand experience, including fixture use and execution quality.

• Maintain consistency and high standards across all customer and brand touchpoints.

4. Time & Resource Management

• Effectively prioritise your workload based on commercial goals and deadlines.

• Identify time-consuming tasks and propose streamlined or automated solutions.

• Proactively escalate any resource or support needs to leadership.

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Qualifications & Experience

• Experience in retail operations is desirable but not required

• Account Management or Project Management Experience desirable

• Experience working with external partners or vendors in a fast-paced environment.

• Strong organisational and project management skills.

• Excellent communication and relationship-building abilities.

• Commercial awareness and an understanding of retail revenue metrics.

• Ability to adapt quickly, solve problems, and work independently.

• Comfortable with data tracking, reporting, and performance analysis.