Retail Operations Coordinator

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Vacheron Constantin is sourcing an administrative professional who has a demonstrated track record in administrative roles and supporting sales performance in a dynamic boutique environment. As an Ambassador of the Maison, you are expected to support the operations and administrative tasks of the boutique, as directed by management, and support with hosting clients. The successful candidate should have strong organizational and time management skills, accuracy, knowledge of SAP, in addition to good customer relations and the ability to communicate clearly

RESPONSIBILITIES

Stock & Orders, SAP management

• Control stock inventory and organize related stock movements involving product inbound and outbound (i.e. deliveries, transfers, dispatches, inventory, special orders, collect in store, e-com, hand delivery, consignments, photoshoots).
• Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful
• Support the order and keep track of bespoke straps via directly liaising with supplier and partners
• On a daily basis ensure efficient execution of shipping repairs
• Ensure clean reservations and consignments reports at the end of the month
• Assist with special projects, as needed (i.e. price changes)

Aftersales and Customer Service Support

• Coordinate incoming and outgoing repairs with dedicated Sales Consultant
• Coordinate the BTQ CS repairs and enquiries (e.g. aftersales, repair costs estimate), as main point of contact for the team
• CS report weekly, liaise with office UK CS teams, internal logistics and after-sales departments
• Master SAP repair process and monitor weekly repair checks, client collection follow up
• Support accessories orders working closely with the Operations team at head office and Richemont colleagues
• Take images of all repairs before they are shipped/ handled by in house watchmaker, take photos when they return
• Communicate and work closely with in house watchmaker/ After Sales team on a daily basis
• Align with SA’s to inform clients directly about the status of the repair or delays to lead-time (spare part shortage, repair ready for collection…)

BTQ environment

• Organize storage of watches, warranty cards, accessories
• Organize and update on a regular basis back office area
• Assist in VM implementation, merchandising and daily maintenance of displays and back-stock
• Review and order all relevant supplies for boutique operations in partnership with Boutique Manager
• Look after the supplies (e.g. stationery, toiletries, kitchen supplies.. chocolate/drinks/flowers))
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Be autonomous with all client facing tools / support with signing clients to sales team
• Assist with managing the calendar of events/ client experiences
• Respond to Client inquiries by phone, email or letter as required and ensure smooth transition to the boutique manager with a transparent communication
• Support THC completion rate
• Assist on ad hoc pilot projects

Selling Support for Sales Floor

• Assist with hospitality during sales presentations/in btq events
• Following managers direction if assistance is needed on the sales floor at any time

QUALIFICATIONS

• Minimum 2 years of experience in luxury retail
• Strong understanding of Customer Service needs and customer priorities
• Excellent computer skills
• SAP exposure is a plus
• Organizational skills and sense of priority, Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours (incl. Saturdays, if needed)

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