Retail Operations Manager

Role: Retail Operations Manager
Location: Brighton & Hove
Hours: 40 hours per week
Pay: £50,000-£55,000 per annum

An excellent opportunity has arisen for a Retail & Operations Manager to join one of our longstanding clients, an exciting and growing business within the home improvement and services industry with worldwide locations.

Benefits:

• Competitive base salary with performance-related bonuses
• Comprehensive training and support provided
• Clear progression pathway to business ownership

The Requirements:

• Previous experience in a management role is desirable
• Strong leadership and organisational capabilities
• Sales-focused with commercial acumen and excellent interpersonal skills
• Financial understanding including P&L and reporting
• Proficient in Microsoft Office and CRM systems
• Valid UK driving licence

The Role:

• Oversee daily operations of a local showroom, ensuring a professional, organised, and brand-aligned environment
• Lead and support a small team including sales consultants and operational staff
• Manage the customer journey from initial enquiry to post-sale follow-up, ensuring an exceptional client experience
• Deliver expert consultations on kitchen transformations, offering tailored advice on doors, worktops, appliances, lighting, and more
• Prepare in-home quotations and close sales effectively, following up with potential customers as needed
• Liaise with installers, suppliers, and customers to ensure timely and high-quality project delivery
• Maintain showroom presentation to reflect the latest design trends and product innovations
• Organise local marketing initiatives including events and community engagement
• Act as a keyholder and manage opening and closing duties
• Engage with internal stakeholders including finance, business development, marketing, and HR
• Receive comprehensive training in preparation for potential future franchise ownership

If you're keen to join an exceptional team who can offer clear career progression, a supportive environment, and the opportunity to take ownership of a proven business model, then please apply to this Retail & Operations Manager role below or call Jamie Watson on between 9.00am - 5.30pm.