Retail Operations Manager

Retail Operations Manager Job - London
Up to £48,000 + Benefits | Multi-Site Optical Retail

Please note: Applicants must have at least two years' experience within the optical industry and previous multi-site retail operations experience. This role is based inthe heado office in London with a minimum of three days per week spent in stores.

Zest Optical are currently working alongside a premium optical retailer to recruit a Retail Operations Manager into their growing head office team.

This is an exciting opportunity to join an innovative business that continues to expand across the UK and internationally. The role sits at the heart of the retail operation, ensuring stores have the systems, processes and support they need to deliver an exceptional customer experience.

Rather than managing individual store performance, this position focuses on building operational excellence across a multi-site estate, working closely with store teams and head office departments to improve efficiency, consistency and commercial performance.

Retail Operations Manager - The Role

Support the day-to-day operational performance of a multi-site retail estate
Develop, implement and continually improve store processes and operating procedures
Act as the key link between stores and head office functions including Inventory, Finance, Marketing and People teams
Lead stock operations including stock takes, transfers, inventory accuracy and shrinkage control
Coordinate store communications, operational projects and compliance activities
Support new store openings from operational planning through to launch
Work with internal stakeholders to optimise labour planning and scheduling
Analyse operational performance, producing reports and identifying opportunities for improvement
Drive efficiencies through technology, automation and improved workflows
Spend at least three days each week supporting stores on-site across the groupThe Candidate

Previous multi-site retail operations experience is essential
Minimum of two years' experience within the optical industry
Highly organised with excellent attention to detail
Commercially aware with experience analysing operational performance
Strong understanding of retail stock management and inventory control
Experience supporting store openings or large operational projects would be advantageous
Confident working with retail systems, reporting and technology
Excellent communication and stakeholder management skillsThe Package

Salary up to £48,000
Annual bonus scheme
40 hours per week - No weekends
Office based role with a minimum of three days per week spent in stores
Travel to stores covered
Complimentary eyewear and discounts
Complimentary eye examinations for family and friends
Buy and sell holiday scheme
Life assurance
Cycle to Work scheme
Annual season ticket loan
Personalised training and development
Discounted gym membership
Additional wellbeing and lifestyle benefitsThis is an excellent opportunity to join a forward-thinking optical business where you'll have the opportunity to shape retail operations, influence business-wide improvements and play a key role in the continued growth of the company.

To avoid missing out on this opportunity, please click the 'Apply' link as soon as possible to be considered
Only candidates based in UK and eligible to work in UK are allowed