Retail Operations Specialist - 37.5 hours

Purpose:

To provide full operational support to our stores in UK and IE and act as a key point of contact for store communication, retail systems, operational processes, and project execution. This role supports the consistency, quality, and efficiency of retail operations, while ensuring clear communication and effective follow-up across the business, including responding to store requests and operational queries.

Business Impact:

This role provides essential operational support to stores and contributes to the smooth execution of retail processes, systems, communications, and projects. The Retail Operations Specialist helps ensure operational excellence, supports implementation of new tools and ways of working, and has a direct influence on store efficiency, compliance, service quality, and the overall quality of retail operations through accurate execution, timely delivery, and proactive issue management.

Interaction:

• Reports to the Retail Operations Team Lead
• Part of the Retail Operations team
• Supports Store Teams with operational topics and day-to-day retail processes
• Collaborates regularly with the Head of Retail, Regional Managers, and Area Managers
• Works closely with Global Head Office during projects, pilots, and new system implementations
• Liaises with system super users and owners of the different platforms and tools for which this role acts as local super user
• Supports communication and coordination between stores and CHO

Creativity:

• Checks and corrects problems that are not immediately evident in existing systems or processes
• Questions existing ways of working to ensure the most appropriate and effective solution is being used
• Renews and optimizes operational processes through practical and innovative improvements
• Anticipates risks proactively and takes initiative without waiting to be asked
• Applies strong common sense and ownership in resolving issues from start to finish

Result Area's:

• Supports the execution and follow-up of key Retail Operations activities across all stores
• Owns and coordinates Retail Newsletter and Store Communication processes
• Acts as super user for communication, scheduling, stock management, and cash management tools
• Responds to and follows up on store requests and operational queries through ServiceNow, ensuring timely resolution or escalation where needed
• Supports new system launches, pilots, and store training initiatives
• Manages and supports operational projects from planning through execution
• Prepares reports and supports the monitoring and management of relevant retail KPIs
• Develops effective relationships with stores, internal stakeholders, and global partners to offer exceptional service and influence change
• Supports continuous improvement of retail systems, processes, and tools

• Experienced in Retail Operations and office-based operational support
• A deep understanding of retail operations and the ability to identify opportunities for improvement
• Knowledge of relevant legislation and regulations relating to retail operations
• Excellent organisational and project management skills, with the ability to manage multiple projects simultaneously, deliver to strict deadlines, and flag risks early where timelines may be impacted
• System super user mindset with strong affinity for retail tools and platforms
• Strong attention to detail with the ability to deliver accurate, high-quality work with a "first time right" mindset

Education level:

Intermediate vocational education degree.

Experience:

Relevant experience in an office environment and Retail Operations.

At Rituals, you’ll be part of a collaborative, people-first culture where you’re encouraged to bring your authentic self to work. Here, you can develop your career within a global brand dedicated to personal and professional growth.

The position is based in our London office. This role offers a unique opportunity to make a significant impact as part of our UK & Ireland Retail team. You will be reporting directly to the Team Lead Retail Operations UK & Ireland, contributing to the growth and success of our retail operations across the UK & Ireland region.