Retail Packaging Account Manager

Job Title: Retail Packaging Artwork Account Manager
Location: Home based with regular travel to Welwyn Garden City and Southend-on- Sea
Hours: 8am - 5pm (30-minute lunch break)
Salary: £40,000 - £43,000 Benefits

Overview:

Are you a confident and experienced account manager ready to lead high-profile client relationships in a fast-paced environment? We're looking for a Retail Packaging Artwork Account Manager to take the reins of a dynamic retail account, acting as the key contact and escalation point for both internal teams and client stakeholders.

You'll play a crucial role in ensuring smooth delivery of services, driving continuous improvement, and nurturing strong, trusted partnerships. You'll also oversee and support a remote Project Management team, ensuring effective workload allocation, performance development, and best-practice execution.

Key Responsibilities:

• Serve as the day-to-day lead and escalation point for all internal and external stakeholders.

• Build and maintain strong working relationships to support the delivery and evolution of service provision.

• Line manage a team of remote Project Managers, ensuring workload is balanced and performance is developed and supported.

• Oversee planning and delivery of high-profile or "at risk" projects, providing hands-on support where needed.

• Ensure project delivery meets high standards and client expectations in a fast-paced environment.

• Own all regular client reporting and communication including weekly updates, monthly financial checks/invoicing, and quarterly reviews.

• Collaborate closely with the Head of Client Services to identify opportunities to grow and evolve the account.

• Provide cover for other Account Managers and gain a working knowledge of the Head of Client Services' responsibilities for additional support.

What You'll Bring:

• Experience within retail packaging artwork - essential

• Strong background in client-facing roles with exceptional communication and stakeholder management skills.

• Proven ability to lead and inspire teams, with at least one year's leadership experience.

• Resilient and composed under pressure, decisive, organised, and able to manage competing priorities effectively.

• Proactive, adaptable, and tenacious with a passion for delivering excellence.

Perks & Benefits:

• 25 days holiday per year

• Private healthcare (post-probation)

• Performance-related bonus scheme

• Hybrid working flexibility

• Opportunity to work with a major UK retail brand and drive service innovation

Apply now to take the next step in your career.

This is an excellent opportunity to work within a superb business that provides a social and dynamic working culture. If you have the experience and

skills outlined above, please send your CV immediately to be considered.

Note: Due to the amount of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.