Retail Sales Consultant

Job Description

twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world leading designers and manufacturers.

We welcome applicants to join our growing and friendly retail team, where we are recognised for our uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work.

What you'll need to have

You will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customer’s expectations. As a key part of the retail team, you will be able to see the positive impact your contributions make to twentytwentyone’s continued success.

You will have a high level of administrative and organisational skills and a rigorous attention to detail. Happy to roll up your sleeves, treat everyone in a polite and friendly manner, and be passionate about creating a twentytwentyone fit for the future with our customers and brand at heart.

37.5 Hours, working 5 days per week 9.30am to 6.15pm Monday-Saturday. 3 out of 4 weekends, Sunday 10:30am- 5:15pm.

Based at our shop on Upper Street N1, with flexibility to work at various locations such as our twentytwentyone showroom in EC1R.

Key responsibilities:

Providing customers with a knowledgeable, friendly, and high-quality service, both in-store and via email/telephone
Managing furniture and lighting orders from initial enquiry through to delivery and installation, maintaining polite and efficient communication with customers throughout the process
Maintaining the shop environment ensuring displays are attractive, clean and appropriately labelled
Monitoring and replenishing stock levels, arranging transfer of stock from warehouse and other premises
Providing support to the Contracts and Ecommerce teams

You will have:

A minimum of 2 years sales experience in design-led retail
Genuine enthusiasm for twentytwentyone and our products
A keen interest in furniture, lighting and the wider design industry
An intrinsic understanding of customer service
Strong initiative and problem-solving skills
A proven track record of sales excellence within a team
Strong organisational and IT/administrative skills, with attention to detail and accuracy
Flexibility and a keenness to carry out all aspects of the role

What we offer:

Birthday day off
Company annual bonus scheme
Generous staff discount
Season travel ticket/Cyclescheme
Training and opportunities for development

To apply please send your CV & covering letter to

[email protected],

stating your salary expectations.

If you have additional requirements during the interview process, please let us know as soon as possible.

Please note that we are only able to respond to candidates shortlisted for interview.

www.twentytwentyone.com