Retail Services Director - The Excel

Retail Services Director - The Excel
£90,000 per annum

5 out of 7 days per week
Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
Aviva Digicare - Free annual healthcare check
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts with holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards

Meals on duty
Vodaphone discounts
Pension scheme and Life Assurance
Employee Assistance Programme
23 days + BH’s and an additional day off for your birthday
2 days additional leave, following return from Maternity leave during the first year back
Competitive and supportive family benefits
Day off for baby's 1st birthday
Holiday purchase scheme
On-going training & development and career pathways
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products
ABOUT ERS - ExCeL Retail Services ExCeL Retail services is a partnership between the ExCeL London & Levy where we want to create an attendee & destination retail proposition at ExCeL London for the delivery of a unique and world class food and drink offer.
Our key aims are:
To deliver a diverse, accessible and affordable service offer

of the highest quality that reflects the ExCeL’s brand by being genuinely creative, relevant and resonant. To deliver a range of high-quality food and drink offers

at sufficient capacity to meet the expectations of ExCeL’s broad range of services. To deliver a distinctive and unique food and drink offer

that creates the ExCeL as a leading destination for food and drink in the exhibition and entertainment space. Grow the financial return

from retail food and drink in accordance with the 5 year growth plan Deliver the above

in accordance with ERS values, including: Staff diversity

- ERS Food & Drink staff to be at least as diverse as the population of London, with the aim to achieve the diversity of that within the borough Newham. Environmental sustainability

- aim for Net Zero food and drink operations by 2027 inline with Levy commitment. Accessibility

- ensure ERS Food and Drink offers provide value for money, delivers to a range of price points and aims to meet the needs of customers with access requirements. To develop a new robust and sustainable business model

which can provide a strong platform for the next ten years delivering an increased profit contribution
ERS (ExCeL Retail Services) COMPRISES:
24 boulevard retail units - broad range of branded and unbranded retail offerings
Bridge Restaurant - 140 seated restaurant
Frictionless store - Automated shop with over 200 sku’s
In-Hall Retail Activities - as required retail offering which includes - coffee shops, street food and bars.
Immerse London - London’s newest immersive zone will have a newly developed range of retail services

High street coffee brand
High end street food and bar
Small plates & wine bar
Destination restaurant offer

The total operation generated an annual turnover of circa £20 million. The aim is to grow this revenue and resulting net profit over the next 5 years. ExCeL and Immerse London will attract an annual audience of over 5.5m to attend events & experiences.
THE ROLE
A high-profile opportunity for a dynamic, senior and inspirational retail professional, experienced in delivery across multi site retail and event spaces, ideally with experience working with external food & drink providers. To lead and inspire a team of Department Heads and their teams to deliver exceptional retail and guest experience thereby optimising sales and profitability, in line with ERS values, and, underpinned by a structured approach with an appropriate focus on compliance with relevant company policies, standards and employment principles.Reporting to the ERS Board and through close liaison with key stakeholders, you will be directly responsible for the key result areas below (amongst other general responsibilities).As a member of the ELH (ExCeL London Hospitality) Senior Leadership Team (SLT), you will be expected to contribute to the strategic development and sound management of the organization in collaboration with other SLT (Senior Leadership Team) members.

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focussed on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

More about the role:

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.