Retail Store Manager

We are seeking a commercially minded and inspiring Retail Store Manager to lead a dynamic team within a showroom environment. This position requires a proactive and people-focused leader who can drive sales, elevate team performance, and deliver exceptional customer service.

You will be responsible for the overall success of the store, setting clear expectations, and nurturing a culture of continuous improvement and high achievement. Through your leadership, the team will be empowered to exceed customer expectations and sales targets, supported by a strong training ethos and a highly motivational approach.

In return for your dedication, you will benefit from an industry-leading, uncapped bonus scheme with a realistic on-target earning of up to £55,000 per annum.

• Lead all aspects of showroom performance, with full responsibility for hitting and exceeding sales targets.

• Inspire and coach your team to maintain a high-performance culture focused on results and excellent customer care.

• Regularly provide coaching, training, and feedback to support the development of sales advisors and assistant managers.

• Recruit, onboard, and retain top talent by delivering a structured and engaging induction experience.

• Maintain full compliance across key operational areas including health and safety, data protection, financial processes, and regulatory standards.

• Ensure the showroom is always well presented, welcoming, and compliant with all trading requirements and promotional campaigns.

• Provide expert guidance to customers across a wide product range, ensuring a tailored and consultative shopping experience.

• Promote and utilise omnichannel tools and digital platforms to support customer decision-making and increase engagement.

• Oversee the day-to-day operations of the store, ensuring all activity is aligned with best practice and operational efficiency.

• Work with merchandising and visual presentation teams to ensure displays are up to date and optimised for customer appeal.

• Hold regular team meetings to share updates, address challenges, and align colleagues with business goals.

• Analyse sales trends and performance data to identify growth opportunities and implement effective strategies.

• Experience managing a high-performing retail store, ideally in a furniture or big-ticket environment.

• Proven ability to lead and develop a sales-driven team within a target-led setting.

• A hands-on leader who sets the tone on the shop floor and leads by example.

• Excellent communication and people-management skills with the ability to inspire confidence and commitment.

• Familiarity with relevant compliance standards, including FCA, GDPR, health and safety, and financial processes.

• Commercially astute with the ability to interpret data and translate it into actionable business plans.

• Passionate about delivering an engaging and personal customer experience.

This is a full-time role working 40 hours per week across 5 out of 7 days, including weekends. One weekend off is provided in every six-week rota cycle.

This position may be ideal for individuals with experience as a Sales Manager, Branch Manager, Showroom Manager, or similar leadership roles within retail.

• Uncapped commission scheme with realistic on-target earnings

• Exclusive staff discount on products post-probation

• 20 days annual leave plus bank holidays

• Additional paid day off for your birthday or chosen celebration

• Opportunities for hybrid working depending on business needs

• Access to discount programmes across retail, dining, entertainment, and holidays

• Matched pension contributions up to 4%

• Life assurance worth twice your annual salary

• Structured learning and development programmes to support career growth

• Confidential employee support and counselling services

• Free on-site parking

If this role is of interest please apply today and we shall be in contact to discuss your application and next steps.