Retail Store Manager

Job Description

Saint and Sofia is a fast-growing consumer brand creating modern luxury fashion and accessories, with a twist. Started in January 2020 and based in London, our commitment to great design, quality of service and sustainability has been demonstrated through features in The Times and Financial Times, partnerships with The Prince’s Trust, Natural History Museum and Trees for Cities as well as 18,000* excellent customer reviews on Trustpilot and Google.

Saint and Sofia serves customers in the UK, USA and Europe. Our exceptional operations team brings experience from Ted Baker, Made.com, Ernst & Young, JP Morgan, and Caffé Nero.

ABOUT THE ROLE

As the Retail Store Manager at Saint + Sofia, you will be responsible for overseeing all aspects of store operations to ensure the highest level of customer satisfaction and achieve sales targets. You will lead a team of dedicated sales associates, fostering a culture of excellence and delivering a memorable shopping experience reflective of our brand ethos.

This is a Full time , 8 week contract role.

Responsibilities:
1. Team Leadership:
- Foster a positive and collaborative work environment that encourages teamwork, professional growth, and accountability.
- Conduct regular performance evaluations and provide constructive feedback to enhance individual and team performance.

2. Sales and Revenue Generation:
- Develop and implement sales strategies to drive revenue and meet or exceed sales targets.
- Analyze sales data and market trends to identify opportunities for growth and optimize product assortment.
- Lead by example in delivering personalized sales experiences, cultivating relationships with clients, and maximizing sales opportunities.

3. Visual Merchandising and Store Presentation:
- Ensure the store layout and visual merchandising align with brand guidelines and showcase products in an appealing manner.
- Maintain cleanliness, organization, and visual aesthetics throughout the store to create an inviting atmosphere for customers.
- Collaborate with the corporate team on store layout updates, product launches, and promotional displays.

4. Inventory Management:
- Oversee inventory control procedures, including stock replenishment, product transfers, and markdowns, to optimize inventory levels and minimize shrinkage.
- Conduct regular inventory audits and address discrepancies promptly to maintain accurate stock records.
- Monitor product performance and make recommendations for stock adjustments based on sales trends and customer demand.

5. Customer Experience and Satisfaction:
- Champion a customer-centric approach by providing personalized assistance, resolving inquiries or concerns, and ensuring every customer leaves satisfied.
- Cultivate long-term relationships with VIP clients through exceptional service, follow-up communication, and exclusive offerings.
- Solicit customer feedback and leverage insights to continuously improve the shopping experience and exceed customer expectations.

Qualifications:
- Proven experience in retail management, preferably within the luxury fashion industry.
- Strong leadership skills with the ability to inspire and motivate a diverse team.
- Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
- Proficiency in retail operations, including sales forecasting, inventory management, and visual merchandising.
- Ability to analyse sales data and market trends to drive business decisions.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Benefits:
- Competitive salary commensurate with experience.
- Performance-based incentives and bonuses.
- Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
- Opportunities for career advancement within a growing luxury retail organisation.
Join our team and become an integral part of delivering luxury experiences that elevate the art of retail.