Retail Team Leader

About Us

At Sunnamusk, we are revered as a specialist fragrance house, dedicated to crafting a distinguished line of luxury fragrances. From pure fine oils, eau de parfums, candles, and home fragrance products, we are the epitome of sophistication in world of fragrance. We are one of the UK's fastest-growing fragrance brands and have expanded into the Europe region, with further plans for unprecedented growth and success on a global scale. Our mission is simple yet profound: to cultivate enduring relationships with our esteemed clientele by curating bespoke fragrance experiences tailored to their unique preferences and desires and to create a positive work culture that nurtures the individual talents and passions of our employees.

The Role

At Sunnamusk, our retail team serves as the cornerstone of our operations. Anchored by our core values, they embody the essence of our brand and go above and beyond to fulfil the aspirations of our customers. We are currently seeking a dynamic Retail Team Leader to join one of our luxury fragrance stores. Are you passionate about leading and motivating a team to perform in a fast-paced environment? Do you inspire and motivate those around you to get the best out of them? If yes, then join us in delivering unparalleled service excellence and elevating the fragrance retail experience to new heights.

Key Responsibilities:
Lead and motivate a team of sales associates to achieve sales targets and deliver exceptional customer service.
Provide guidance and support to team members, including training, coaching, and performance management.
Ensure the store is well-presented and fully stocked at all times, including overseeing merchandising and inventory management.
Handle customer inquiries, complaints, and escalations in a professional and timely manner.
Monitor and analyze sales performance, identify areas for improvement, and implement strategies to drive sales growth.
Uphold company policies and procedures, including compliance with health and safety regulations.
Collaborate with the Store Manager to develop and implement promotional activities and marketing initiatives.
Key Qualifications:
Previous experience in retail sales, with a minimum of 2 years in a leadership or supervisory role.
Proven track record of achieving sales targets and delivering excellent customer service.
Strong leadership skills, with the ability to motivate and inspire team members.
Excellent communication and interpersonal abilities.
Detail-oriented with strong organizational and time management skills.
Passion for the fragrance industry and a desire to stay informed about new products and trends.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Company Benefits:
25% employee discount
28 days holiday
Career progression and an opportunity to grow within the company

TPBN1_UKTJ